Call Centre Interview Questions
Questions Answers Views Company eMail

what will u do if the costumer says NO????

People Support,

7 12916

why are you left your last job?

IBM,

10 13098

Why are you trying for Inhternational call center????

Allsec Technologies, Wipro,

2 8817

How does the last interview phase goes in a Call Center? Isn't it that they will test you through Phone Simulation?..Can u give an example, on how to do that or answer that call?

Convergys,

2031

Who is your role model?

Genpact,

2187

plz tell me ur daily routine

Convergys, Genpact, HC, HCL, IBM, Magnum,

22 165537

what do you mean by back office job in a bpo?

Acropolis, ADP, AXA, e Serve, EXL, HCL, IBM, Tech Mahindra, WNS,

20 112109

tell about yourself?

DELL, HCL, Wipro,

4 10389

how to sell a mobile phone if the interviewer asks

DU, FirstSource, Genpact, Oppo, Raj Ratan Infosolutions, Samsung,

9 85035

why tou want to join in IBM?

IBM, NI, Zenta,

3 9501

Why do want tojoin call center?

BPO, Wipro,

9 13072

what is your opinion about call center

Wings Customer Care,

3 7626

What is ping?

CICO, e4e, HCL, Sutherland,

18 25099

How to access Internet options?(steps)

Sutherland,

12 25412

What do you know by Firewall?

Sutherland,

8 13201


Un-Answered Questions { Call Centre }

name useful online tools that can be used for better customer service

738


Will you be happy to work in night shifts or over the weekends?

1971


What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)

1846


How describe our city(banglore) in a topic round during the interview time?

2151


What factors you should consider while creating a newsletter for a customer?

741






what are the major key responsibility areas for a manager in bpo...?

2310


Why do you want to leave your organization or company?

1858


Hi friends i am Veerakumar .V got selected in sydicate bank po exam but didnt get appointment letter if any body got or will get please share with me my email id is veerr25@rediffmail.com

2296


describe one of your memorable day? how is education useful for any body?

1986


What are the KRA of an asst manager in Domestic outbound Callcenter

1996


Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take

2121


WHAT IS THE MAIN JOB PROFILE OF BEST CALL CENTRE

1887


why should i join wipro bpo but not any other

2442


when i went to convergys then i was asked to these question? only for technical post 1. give me your introduction 2. what is ping, ms config, safe mode, last known configuration, system restore, backup, ip address and what is command prompt.....

2131


when is mpsc exam

2039