1. Categories >> Call Centre
  2. Suggest New Category


Call Centre Interview Questions
Questions Answers Views Company eMail

Explain how to deal with a customer who denies paying for the product?

 756

What is the difference between the bpo and call center?

 713

For implementing a crm solution to your business what things need to take care of?

 709

Explain how to tackle the customer language barrier that exists in between?

 747

What is the difference between inbound and outbound?

 744

Are you able to work with multiple phone lines?

 797

What factors you should consider while creating a newsletter for a customer?

 741

What are the critical attributes of a customer service representative?

 686

Mention what are the critical attributes of a call center executive?

 667

Do you know the procedures which should be followed while talking to a customer?

 786

What factors can bring you good customer feedback?

 647

If our call center is involved in activities that bend many laws, would you work with us?

 736

I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap

 795

Ar caller aptitude questions

 4006

What is the metric RSA?

 670

Un-Answered Questions { Call Centre }

What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)

1846

TRIColor

1757

Will you be happy to work in night shifts or over the weekends?

1972

What is off-shore outsourcing?

794

What part of BPO do you like and dislike?

2997




describe a person

1961

abdul, you have technical background but why do you want to come in BPO & for non- technical process?

2446

what are some aspects of your present or most recent position that you dislike?

1874

what are the advantages of crm ?

1079

How is AHT Calculated

1432

What Should be the role of GOVT in making a city into a metro city ?

1872

whats ur sisters daily routine?

2368

what would a system restore do?technically what would it do

1861

Discuss the most stressful situation you came across in your previous job.

3666

whay u r join RBS? and what do u know about this co. tell me somethng about RBS ?

4010

For More Un-Answered { Call Centre } Questions Click Here