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Call Centre Interview Questions
Questions Answers Views Company eMail

Explain how to deal with a customer who denies paying for the product?

 948

What is the difference between the bpo and call center?

 937

For implementing a crm solution to your business what things need to take care of?

 928

Explain how to tackle the customer language barrier that exists in between?

 981

What is the difference between inbound and outbound?

 973

Are you able to work with multiple phone lines?

 1007

What factors you should consider while creating a newsletter for a customer?

 976

What are the critical attributes of a customer service representative?

 905

Mention what are the critical attributes of a call center executive?

 886

Do you know the procedures which should be followed while talking to a customer?

 983

What factors can bring you good customer feedback?

 863

If our call center is involved in activities that bend many laws, would you work with us?

 950

I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap

 991

Ar caller aptitude questions

 4731

What is the metric RSA?

 870

Un-Answered Questions { Call Centre }

What is the formula of staffing

2246

Do you have exposure to Quartile management ?

1864

what are the advantages of crm ?

1411

I mean if we both are strange for each other & i want to make friendship within 10 min. then what is the all process of that like "hell i m neeraj if u dont mind may i take ur 10min. then 2ns person says that why not sure" so plz guide like it ?

2201

give me some examples of where you have had a non satisfied customer and how did you handle it

2081




Are you comfortable working in night shifts? : bpo

935

I have BCA degree but it correspondence study, during my study time I am in a company so I have 3 years experience and also mention in my resume that I have done my degree crom correspondence, they send me a mail to attend the interview. Does they accept my candidature as I am from correspondence study? Plz reply soon.

2425

please mail me the questions which are asked at the time of interviews in the call center

2437

generally, now a days all call center and IT companies are asking us to speak or talk on some topics?

2285

in wat manner we shud describe a topic,i wanna know the well mannered step by step answer,plz any one help me outa this

2233

How can you say "Time Is Money"

2151

I would like to know the age limit for appearing interview in Sutherland.

1967

) Daily Routine? b) Story Making? c) School or College Farewell? d) Daily routine of Mother?

2345

Please outline and describe your current targets and KPIs How do you ensure you achieve these?

2039

Where did you travelled last time

2806

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