Call Centre Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther (2477)

Call Centre Interview Questions

Questions Answers Views Company eMail

Explain how to deal with a customer who denies paying for the product?

1333

What is the difference between the bpo and call center?

1300

For implementing a crm solution to your business what things need to take care of?

1220

Explain how to tackle the customer language barrier that exists in between?

1373

What is the difference between inbound and outbound?

1385

Are you able to work with multiple phone lines?

1354

What factors you should consider while creating a newsletter for a customer?

1254

What are the critical attributes of a customer service representative?

1188

Mention what are the critical attributes of a call center executive?

1197

Do you know the procedures which should be followed while talking to a customer?

1249

What factors can bring you good customer feedback?

1 2296

If our call center is involved in activities that bend many laws, would you work with us?

1229

I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap

1268

Ar caller aptitude questions

5234

What is the metric RSA?

1164

Un-Answered Questions { Call Centre }

is maths required for getting job in call centres

2042

How will you manage agents who are more tenured in the organisation and are elder to you ?

2214

what do you see yourself doing five or ten years from now?

2542

Why do you want to become a Quality Analysist and what will be your profile in this position?

3554

What is area of interest?

2469

what are the works of qualist analyst in bpo

2679

after ur intermediate why had u stoped ur eduation for one year ?

2707

What is onshore outsourcing?

1318

6. When a customer has a problem, shows a sincere interest in solving it

2453

What is the difference between KRA & KPI

2567

is it ok to say that i am doing mba as wanted to increase the weightage on my profile?

2643

how did you calibrate your new year

2006

How to deal with the customer having a language barrier?

1384

hey i have been a customer just for two mnths and i was on ur website i need to know about ur mobile offers?

2449

what is the importance of quality and quality analyst in call center

3871

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