Call Centre Interview Questions
Questions Answers Views Company eMail

what is the key aspect that helps improve customer service?

699

How can you improve customer service without spending any money?

733

How can you build customer loyalty?

764

What will you do in a situation where system shuts down and you still handling customer on the phone?

1686

How can you create new opportunities for customers proactive engagement?

817

name useful online tools that can be used for better customer service

738

What is a virtual call center?

698

How do you measure good customer service?

714

What is off-shore outsourcing?

793

What you know about call center?

734

How would you handle negative feedback from angry clients?

728

What factors do you need to take care of while creating a customer newsletter?

720

What do you consider as an important aspect of a successful call center?

768

How to deal with unreasonable customer demands?

706

How do you deal with the question you don’t know the answer that customer asked?

790


Un-Answered Questions { Call Centre }

which is the memorable in ur life?

2199


What’s your area of opportunity?

5064


why do want to join bpo as you have done b.tech?

2256


how did u celebrate your last birth day ?

2233


Explain how to tackle the customer language barrier that exists in between?

747






why you are join as a quality analyist ?

1920


I am working in pharma company from last 15 years and my age is 36 years now i want to join BPO can i join ?

1722


What is inbound and outbound call centers?

691


How can you turn down a request from a valued client?

864


This advertisement for thos who are interested to do job in Domestic Call Center in Kolkata. The details are mentioned below Qualifications: 10+2 Min Skill: Spoken English, Hindi, Bengali. Willing to work as shift wise. Please send your C.V to vodafone.rahaman@yahoo.com or call to +91 9874528290

1851


What would you do if the customer says that it took you long to resolve an issue?

804


I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?

9247


How was your yestarday?

2255


explain the senerio ofa bus stand or a a shopping mall as if you are a guard or dustbin!!

1856


Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?

2343