Answer / shalu

Upselling: When a sales man sells a customer a similar but
more expensive item with the same or higher attributes,this
is called upselling.

Downselling: When a sales man sells a similar but a cheaper
item with the same or less attributes,this is called
downselling.
Downselling is mostly done by the companies to sell out
their old stock.

Answer / kashyap.himanshu

Correct me if I am wrong.
Cross selling is like bundling certain offering with various other products so that the customer can be benefited.
In case of Up Selling, for eg. if a customer is buying a PC, salesman can suggest Printer, USB drive, headphone, webcam etc. at a discounted price.
But in case of down selling, for eg. if a customer is looking to buy a laptop, but the requirement can be fulfilled by a PC at a very low cost, then the customer is proposed with that product which suits the requirement best.

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