Answer / parveen thakur

L1 , L2, L3, L4 suppor is the Level of Issues or tickets you will receive during the Production support

They have different Severities and Priorities based on the Level of issue ( ticket)

Again the Priority and severity depends on the SLA of the Client

Each Client will have its own intrepretation for this

In some clients

L1 will be the Very High priority ticket and needs to be solved with in 4 hours

L2 will be High priority tickets and need to be resolved within 8 hours

L3 will be the Medium priority ticket and needs to be resolved within 24 Hours

L4 will be the Low priority ticket and needs to be resolved within 48 Hours
And the priority and the time period will depends on the client.
Please revert back if you need more details

Answer / muhammad mustafha

Its Level 2 and Level 3 tickets, it means Priority 2 which
get resolved within 4 hours and L3 Priority 3 means you need
to solve tickets within 8 hours.
The priority of the tickets and hours are varies from
company to company.

Muhammad Mustafa

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