Answer / partha

As a functional consultant role in support project is to
solve the issues, bugs, tickets raised by end-users while
processing their business scenarios. And also if they
overcome with some new developments which also need to done
as per their requirement by us.

Issues will be assigned by the functional lead or TL.
Once the isssue is assigned to you your clock starts, and
need to be solved with in SLA, mail confirmation is
required from business people in closing the issue.

Answer / naresh

HI,
what you did in previous project like your a support project you will say sla(service level agreements) and preview tickets . how many tickets your handle. will you tell to them difficult tickets.
your in implementation will u tell to them ASAP methodology and gaps.

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