Answer Posted / parveen thakur
L1 , L2, L3, L4 suppor is the Level of Issues or tickets you will receive during the Production support
They have different Severities and Priorities based on the Level of issue ( ticket)
Again the Priority and severity depends on the SLA of the Client
Each Client will have its own intrepretation for this
In some clients
L1 will be the Very High priority ticket and needs to be solved with in 4 hours
L2 will be High priority tickets and need to be resolved within 8 hours
L3 will be the Medium priority ticket and needs to be resolved within 24 Hours
L4 will be the Low priority ticket and needs to be resolved within 48 Hours
And the priority and the time period will depends on the client.
Please revert back if you need more details
| Is This Answer Correct ? | 19 Yes | 7 No |
Post New Answer View All Answers
if i have a CRM in sales area, sales org,dis channel,division can i create a sales order for this customer.in sales area sales org,dis channel,division with out extending CRM for sales org,dis channel,division? if yes please explain.
Explain how the system can automatically determine the item category in the sales order.
Define the material taxes in ovk4, which will then be maintain in material master.
what are all the shipment activities.explain this process pls. its very urgent and what is t-code.
Hi SD Experts, Have you created any Alternate Calculation Type (Alt Cal Ty) & Alternate Base Value (Alt Base Val) in Pricing? If so explain with an example? Explain in detail about the Procedure, Path, T-codes (if any), Logic, Analysis and finally resolution/ solution for calculating Alternate Calculation Type (Alt Cal Ty) & Alternate Base Value (Alt Base Val) in Pricing? I need your real time data examples more & more? Please do not give much importance to Theoretical definition concentrate more on Business Scenario & detailed procedure (Both Configuration & Customization) and Simple coding logic required if any from ABAPer from real time data? This question related to Pricing is most important as it is being asked more frequently in many Interviews? I have interview within 1-2 days? So, I request you to provide solutions to above question as early as possible? Your timely help would be greatly appreciated? Thanks in advance Regards
1) What are the Stock transfer configuration steps ? 2) What is a function of account group except partner fuction creation ? 3) Tell me some critical Gaps(not basic one) which u faced in project and how u solved it ? 4) Tel me about u r bisiness flow and sales process ? 5) What is formula in pricing ? 6) What is a difference between Make to stock and Order to cash ?
Explain what copy control is and when copy control transition can be done? In what manner copy control transition can be done?
Where do we can find pricing procedure indicator in sd ?
What is the use of a partner function in sap sales and distribution?
How do you integrate sd with mm, fico?
What is the use of the shipping process in sap sales and distribution? How do you define modes of transport?
what is settlement profile...when i m doing varient configuration i am facing this problem while creating sales order plz explain me......
What are the sap erp release, enhancement pack and support pack requirements for integrating with sap tm? : transportation management
How would you configure ‘partner determination procedure’? Explain
How is credit control determined in sap?
