Answer Posted / parveen thakur
L1 , L2, L3, L4 suppor is the Level of Issues or tickets you will receive during the Production support
They have different Severities and Priorities based on the Level of issue ( ticket)
Again the Priority and severity depends on the SLA of the Client
Each Client will have its own intrepretation for this
In some clients
L1 will be the Very High priority ticket and needs to be solved with in 4 hours
L2 will be High priority tickets and need to be resolved within 8 hours
L3 will be the Medium priority ticket and needs to be resolved within 24 Hours
L4 will be the Low priority ticket and needs to be resolved within 48 Hours
And the priority and the time period will depends on the client.
Please revert back if you need more details
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Hi Team, this question is related to 3rd party. customer is given order for 20 materials and vendor delivered to customer only 10 material . As per my knowledge vendor invoice will be for 10 material and customer invoice will be for 10 material but my question is how billing quantity will change in sales order against which we have need to create customer invoice for 10 material only. what configuration we need to do for update sales order quantity for order related billing for customer. how vendor will deliver rest 10 material to close this order? could you please share your input with screen shot. Thanks in Advance.
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