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Call Centre Interview Questions
Questions Answers Views Company eMail

what is your aim in life?

Air Force, EXL, Fidelity, Frankfinn, Hitech, Honeywell, TCS, Wipro, Zomato,

42 209910

why do u came to banking sector from software field?

Exim Bank, ICICI,

1 10721

how do u demonstrate in strong situations?

Vodafone,

2591

Tell me about life of mumbai?

2 7796

Speak in favour of a topic "Book-Reading is a wastage of time" for 2 minutes.

Excel,

2291

I want to know in detail about SHRINKAGE & Atteration, the two terms mainly used in call center interview ?

IntelNet, Tech Mahindra,

1 11058

1.How to describe my school days

ABC, Genpact, IBM, IndiGo, Johnson, Sitel, Wipro,

12 71826

hi! am SURESH, from Hyderabad. i completed my MCA in the year 2008, but due to recession still i didnot get any job in the IT field. So now, i need to work in order to help my fimily financially! so i thought of shifting to the Bpo's. So, in Bpo's if they ask about like this-"why ur selecting this Bpo field instead of IT field" what i need to answer to this question! please help me out!

BPO, DELL,

9 19057

What is the need of BPO?.what is meant by outsourcing? Can companies can't do the work, why should they approach BPO and call centres to do their work.?

TCS,

3 12398

why u want to join voice process

BPO, DigiCall, HCL, IBM, Infosys, Wipro, WNS,

13 75857

I want to know what are the technical question they ask in HP for TSR

1 4536

What is a CUSTOMER SATISFACTION in Call center, and what is the calculation method for it in Call Canter ?

IntelNet,

2301

I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?

IntelNet,

11007

u having experience of more than 2 yeras in marketing so why u want to join bpo?

Infosys,

2555

you having experience in marketing so why i will recruit u as u r fresher in this field...

Infosys,

2418


Un-Answered Questions { Call Centre }

What do you like about being employed in a call center?

1286


Arrange The Letters In 4 Words forming a meaningful sentence- Y,S,S,R,O,I,F,L,U,M,E,I?

3433


Why doesn’t u go for technical one....as u r doing technical course from NIIT.

2553


Create an email to the customer for the damaged mobile phone... what is the answer req. in this mail

2430


Why doesn’t u go for technical one....as u r doing technical course from NIIT.

2497


why dell only ?,

2889


Dear All, We have running a esteemed consultancy [FOCUS CONULTANCY] in vadapalani. Our biggest strength is our team work. We placed large number of candidates in international call centre. So any candidate who is interested to workin with international & domestic call centre. pls mail your resume to hari@focusconsultancy.in or please walk in to our office at Focus Consultancy, #11, First Main Road, Vengishwarar Nagar, Vadapalani, chennai - 26. Ph.32462178. Landmark (near to vadapalani murugan temple)&(straight road from vengishwarar temple)&(near to Vijay pharmacy).

2546


Three reasons why you want to join just dial

8481


What will be the Salary of a fresher in Dell company for non-voice process?

3727


what's ur financial needs? how to face a furious customer? do you know how to motivate other?

2386


all question of related to window 2003 server

2461


What are the key attributes of a call center executive?

1266


1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.

2497


what are the responsibilities as a call centre execuitive when we talk to the customer ?

2482


abdul, you have technical background but why do you want to come in BPO & for non- technical process?

2952