Golgappa.net | Golgappa.org | BagIndia.net | BodyIndia.Com | CabIndia.net | CarsBikes.net | CarsBikes.org | CashIndia.net | ConsumerIndia.net | CookingIndia.net | DataIndia.net | DealIndia.net | EmailIndia.net | FirstTablet.com | FirstTourist.com | ForsaleIndia.net | IndiaBody.Com | IndiaCab.net | IndiaCash.net | IndiaModel.net | KidForum.net | OfficeIndia.net | PaysIndia.com | RestaurantIndia.net | RestaurantsIndia.net | SaleForum.net | SellForum.net | SoldIndia.com | StarIndia.net | TomatoCab.com | TomatoCabs.com | TownIndia.com
Interested to Buy Any Domain ? << Click Here >> for more details...


I want to know in detail about SHRINKAGE & Atteration, the
two terms mainly used in call center interview ?



I want to know in detail about SHRINKAGE & Atteration, the two terms mainly used in call center..

Answer / maesh kumar n

Shrinkage are of two types first type is unscheduled
shrinkage and ohter one is scheduled shrinkage. Unscheduled
shrinkage can be identified as Unscheduled Leaves or
Absenteesim (Ex: Due to health issues or will issues an
employee goes on a leave without informing or taking prior
permission) and Scheduled Shrinkage includes Week offs and
Advance Leaves. Scheduled Shrinkage can be controlled and
can have an eagle eye so that it will not affect the
manpower. whereas unschedule shrinkage is vice versa.
ATTRITION is terminating or sacking depending on the
circumstances (Ex: An employee has not turned up to office
for many days and there is no call back from that
particular employee. In simple terms absconding or also it
could the behavioural conduct which is not as per the
companies rules and regulations, in this case also an
employee can be terminated or attrited.

Is This Answer Correct ?    24 Yes 0 No

Post New Answer

More Call Centre AllOther Interview Questions

Explain briefly Globalisation

0 Answers  


Whats the difference between p1 and p2 systems

2 Answers   DELL,


Plse tell me the correct Answer how i can give the Correct answer in correct grammer way for these question..? 1:- How you spent your yesterday 2:- How you spent your Birthday 3:- How you spent your last weeakend

3 Answers   Aegis, Flipkart, IBM,


What is your edge among others who are applying here?

0 Answers   Cognizant,


Can I know what kind of wrestling is done in the call center

0 Answers   Indian Ordnance Factory,


pls speak something about ur memorable moment

10 Answers   Apollo,


what is the quality in u that i recruit u?

3 Answers   Vodafone, Wipro,


In your current or last position, what were your most significant accomplishments? In your career so far?

1 Answers  


Tell me about yourself?

13 Answers   Aricent, Genpact, One Touch Solutions, Rolta, Wipro,


Why Interviewers in Call centers ask us to speak for non voice positions already we are not good at spoken English?

1 Answers   247Customer,


If they ask where you want see in next 2 years, then wat should i say?

14 Answers   Call Centre, Perot Systems, TeleTech,


i have done b.sc computers,i want to go to tech support interviews,i have basic hardware knowledge,what type of questions they are asking inthis interviews,pls send me interview questions

1 Answers   DELL, GE, HSBC, MNC, Morepen, Reliance, Sutherland, TransWorks,


Categories