Answer / renuka

Remedy- It is ticketing Software Tool , the issue is created by the end user it is called as ticket all this tickets are maintained in the remedy software.

Here the level of issues like P1, P2, P3, P4 are mentioned in the remedy software, according to the level of the issues will be assigned to the particular department like SD, MM, PS,FI, CO...etc.,

Here the line of tickets formed in a que...thn the T.L will assign the particular tickets to the team members, the higher priority level of issues will be solved by the T.L along with the team if the issue is critical

Answer / manoj kumar guin

Remedy is a supporting tool .

In this we generaly get the issues in forms of tickets
bassed on priority. And analyse the issue and provide the
solution as per the SLA.Issues regarding all modules of Sap.

Thanks
Manoj
(7846824740)

Answer / saikrishna

remedy is a tool, which is use full for to get the tickets or errors.

Answer / barath

REMEDY is a Third party Tool or it is a Tracking toll,
which is used to track the issues, what ever the requests
getting from customer we need a create in terms of PMR
(Problem Managemnt Report),and also it is used to monitor
Service Requests,Change Requests and problem managmentt
reports.
For Example TALLEY it's tracking Account related issues,
same manner REMEDY is using for track the issues.

Answer / noor.idea

it is a ticketing tool,used between the sap consultant and
the core user or customer, for the purpose of conversation
and resulation of the issue.
EX: if a customer get's an error, then the custome have to
enter into the tool and raise the issue...(it is just like
a gmail, if we want to send any msg, we will enter into
gmail and send the mail, this is also the simelar, but here
it is remedi insted of gmail).

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