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Answer Posted / noor.idea
it is a ticketing tool,used between the sap consultant and
the core user or customer, for the purpose of conversation
and resulation of the issue.
EX: if a customer get's an error, then the custome have to
enter into the tool and raise the issue...(it is just like
a gmail, if we want to send any msg, we will enter into
gmail and send the mail, this is also the simelar, but here
it is remedi insted of gmail).
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