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Answer Posted / renuka
Remedy- It is ticketing Software Tool , the issue is created by the end user it is called as ticket all this tickets are maintained in the remedy software.
Here the level of issues like P1, P2, P3, P4 are mentioned in the remedy software, according to the level of the issues will be assigned to the particular department like SD, MM, PS,FI, CO...etc.,
Here the line of tickets formed in a que...thn the T.L will assign the particular tickets to the team members, the higher priority level of issues will be solved by the T.L along with the team if the issue is critical
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