Call Centre Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther (2477)

Call Centre Interview Questions

Questions Answers Views Company eMail

hi i am pavan. i have completed my graduation(b.com computers) from g.pula reddy degree college. i am a fresher and i am from a middle class family from hyderabad. i need to work in bpo's and IT sectors and i am not able to choose any company. i attended an interview @ wipro bpo. i saw many people answreing to the questions in different styles and behaviour. i didnt knew whether they are doing correce or not. can u please tell me how to sit in front of the interviewr and bahave with him and i would like to know steps for applying in new companies and to face challenges in life

BPO, Genpact,

3 9062

How will you manage your KPI's? How will you deal with a customer who calls you and starts yelling at you?

IBM,

1 6177

What is the difference between call center and BPO?

Infosys,

1 8517

What is the exact meaning of BPO?

Airtel, BPO, BPW, eCommerce, Flipkart, Infosys, Kankei, Tech Mahindra, Videocon,

16 75132

Discribe Banglore?

2563

talk something about hyderabad for 5min

Brigade, Genpact, Sitel, Wipro,

1 4351

dicuss about hyderabad traffic?

2 7204

why u left yor last job

EXL, Hapag Lloyd, HCL,

9 16950

I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?

HSBC,

2501

how to sell pen or mobile phones?

2 9267

I want know about the bpo what is bpo

IBM,

4 10069

what is costumer service

IBM,

3 9473

why do you want to join call center

Sudha Stores, Wipro,

5 11525

I am interested in bpo non voice process.in HCL BPO there is a written test i.e)aptitude contains basic grammer,20 aptitude ques,basic networking ques.pls help me to clear this test.

BPO, DELL, HCL, HP, Serco, Sutherland, Wipro,

7 35747

At genpact(Techsupport) the interviewer on call asked me to start a situational conversation with a stranger requiring some help at a departmental store/railway station/mall etc...how should i do that.

Genpact,

1 20247

Un-Answered Questions { Call Centre }

hey.. what do you know about HSBC??

5090

TRIColor

2283

How was your yestarday?

2801

What you know about call center?

1297

What is the formula of staffing

2514

What is your edge among others who are applying here?

2265

Tell me about your memorable day or your favourite movie

955

what is PHO and NHO in bpo industry. And after completion of all that what is the procedure for joining.

21582

Will you be happy to re-locate, if required?

2696

About Child Lobour

2749

Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

1963

Tell me about Job responsibilities

2229

WHAT IS SMART DRIVE ND GENPACT

2560

Dear sir, I wish to establish a communication tower of any mobile company on a land area of 10000 sq feet in Sec-11 Indira Nagar, near Munshi Pulia, Lucknow. Please contact Usha Arora or Shalini Arora on 09889732922.

2263

How do you describe your management style?

1842

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