Call Centre Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther (2477)

Call Centre Interview Questions

Questions Answers Views Company eMail

hi i am pavan. i have completed my graduation(b.com computers) from g.pula reddy degree college. i am a fresher and i am from a middle class family from hyderabad. i need to work in bpo's and IT sectors and i am not able to choose any company. i attended an interview @ wipro bpo. i saw many people answreing to the questions in different styles and behaviour. i didnt knew whether they are doing correce or not. can u please tell me how to sit in front of the interviewr and bahave with him and i would like to know steps for applying in new companies and to face challenges in life

BPO, Genpact,

3 9171

How will you manage your KPI's? How will you deal with a customer who calls you and starts yelling at you?

IBM,

1 6257

What is the difference between call center and BPO?

Infosys,

1 8570

What is the exact meaning of BPO?

Airtel, BPO, BPW, eCommerce, Flipkart, Infosys, Kankei, Tech Mahindra, Videocon,

16 75565

Discribe Banglore?

2629

talk something about hyderabad for 5min

Brigade, Genpact, Sitel, Wipro,

1 4419

dicuss about hyderabad traffic?

2 7367

why u left yor last job

EXL, Hapag Lloyd, HCL,

9 17250

I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?

HSBC,

2557

how to sell pen or mobile phones?

2 9366

I want know about the bpo what is bpo

IBM,

4 10207

what is costumer service

IBM,

3 9589

why do you want to join call center

Sudha Stores, Wipro,

5 11709

I am interested in bpo non voice process.in HCL BPO there is a written test i.e)aptitude contains basic grammer,20 aptitude ques,basic networking ques.pls help me to clear this test.

BPO, DELL, HCL, HP, Serco, Sutherland, Wipro,

7 35964

At genpact(Techsupport) the interviewer on call asked me to start a situational conversation with a stranger requiring some help at a departmental store/railway station/mall etc...how should i do that.

Genpact,

1 20312

Un-Answered Questions { Call Centre }

How is Attrition Calculated ?

2050

if u r gettin more pay from another company, wht will u do....? 1.u will leave us an join tht company an y

2276

Narrate a story which you liked.. and why.

2731

what is the four different use of bricks accept the construction and building?

2376

speak an minute where u reside

2493

you have a stability issue hr people told me ?than what should I tell them?

2319

In call centre which types of calls we receive? answer in short.

2443

Why do you think you will do well in this job? : bpo

1208

why do want to join bpo as you have done b.tech?

2819

what u know about genpact.

2780

What is your experience in Client Management ? Types of Client Interaction ?

2066

what expectations do you have by own skills?

2620

1. Has modern looking equipment

2381

Which place most you like and why?

2470

How the analysis of departed customer help your organization?

1278

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