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Call Centre Interview Questions
Questions Answers Views Company eMail

How can we control attrition and reduce shrinkage

Genpact,

1782

please let me know about the versant round...

 1884

How is Attrition Calculated ?

IntelNet,

1445

How is Absenteesim Calculated ?

IntelNet,

1389

How is AHT Calculated

IntelNet,

1429

What are your KPI’S / KRA's ?

IntelNet,

1506

What are the challenges have you face as a Team Leader ?

IntelNet,

1 2117

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

1303

Define Customer Service & Why is Customer Service important ?

IntelNet,

1571

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

1402

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

1695

How would you handle an irate Client OR How do you manage conflicts ?

IntelNet,

632

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

1279

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

1324

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

1588

Un-Answered Questions { Call Centre }

1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?

1918

tell about most momerable movement

2592

WHAT IS FORMALITIES BEFORE INTERVIEW IN DOMESTIC CALL CENTER ??

2145

What is your favorite color? : bpo

798

Determine the type of bpo you wish to work? : bpo

755




Any idea relating marketing project for a b-school....

1771

when should I apply again for the interview in GENPACT, UHG, EXL AND METLIFE BPO?

2948

I have BCA degree but it correspondence study, during my study time I am in a company so I have 3 years experience and also mention in my resume that I have done my degree crom correspondence, they send me a mail to attend the interview. Does they accept my candidature as I am from correspondence study? Plz reply soon.

2202

What’s your area of opportunity?

1865

What questions are asked at the Data Processing Unit?

2138

how u spend your last weekend???

2774

What are advatages and disadvatages of BPO job?

1867

how did you calibrate your new year

1469

If you were given a chance to talk to the president what would you like to ask and why?

1731

favourite crowded market place

3248

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