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Call Centre Interview Questions
Questions Answers Views Company eMail

How can we control attrition and reduce shrinkage

Genpact,

2374

please let me know about the versant round...

2514

How is Attrition Calculated ?

IntelNet,

2001

How is Absenteesim Calculated ?

IntelNet,

1950

How is AHT Calculated

IntelNet,

1922

What are your KPI’S / KRA's ?

IntelNet,

2076

What are the challenges have you face as a Team Leader ?

IntelNet,

1 2868

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

1860

Define Customer Service & Why is Customer Service important ?

IntelNet,

2087

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

1996

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

2214

How would you handle an irate Client OR How do you manage conflicts ?

IntelNet,

932

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

1762

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

1835

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

2072


Un-Answered Questions { Call Centre }

How do you ensure that your departments goals are in line with the overall company goals?

2072


How to give effective introduction...for the designation of Team Leader (BPO)

6328


If your boss was present here, what do you think he would say about you?

2131


How to start up the interview for Team leader or Assistant Manager position

3549


What is the biggest challenge you have faced in work in the past 12 months?

2365


what i will tell if they ask what is your salary expectation for a fresher?

2663


What was your Service Level Agreement ( SLA) Ratio :-

1860


How is AHT calculated & How will you reduce AHT

1918


Had you thought of leaving your present position before? If yes, what do you think held you there

2880


This advertisement for thos who are interested to do job in Domestic Call Center in Kolkata. The details are mentioned below Qualifications: 10+2 Min Skill: Spoken English, Hindi, Bengali. Willing to work as shift wise. Please send your C.V to vodafone.rahaman@yahoo.com or call to +91 9874528290

2356


How can you relate your previous job to this job? How can you relate your degree to this job?

2139


How to deal with unreasonable customer demands?

1283


Have you ever worked in a call center before? If so, how long did you work there?

1256


Tell me about ur college days

1554


In call centre which types of calls we receive? answer in short.

2395