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Call Centre Interview Questions
Questions Answers Views Company eMail

What have you done to promote great customer service?

2579

What are the key factors which make a successful call centre?

1 3314

How do you manage change?

1 2645

What was your reason for leaving?

Hero BPO,

2042

Give me an example of how you have dealt with an under-performing team member in the past.

2184

Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.

2215

Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?

2422

What are your strengths and weaknesses? Give an example of this behaviour

2151

Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?

2175

Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.

1 2537

Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?

2829

Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?

2297

How do you plan daily and weekly activities?

1 3370

Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

1960

Please outline and describe your current targets and KPIs How do you ensure you achieve these?

2312


Un-Answered Questions { Call Centre }

why animal cells are not totipotent like plant cell?

4101


Will you be happy to work in night shifts or over the weekends?

2482


What difference will you make if you are selected as a team leader for this post

2455


10. Employees tell you exactly when services will be performed

2560


wats d selection procedure for WIPRO BPO, gurgaon or delhi . 4 Customer care executives ,, do they hire undergraduates as well ? how many rounds they held & everything abt. it ? Plzz HELP asap, thanks.

5841


what's ur financial needs? how to face a furious customer? do you know how to motivate other?

2337


WHAT IS THE MAIN JOB PROFILE OF BEST CALL CENTRE

2388


Any idea relating marketing project for a b-school....

2259


How can you build customer loyalty?

1249


How long do you want go work here?

2256


This advertisement for thos who are interested to do job in Domestic Call Center in Kolkata. The details are mentioned below Qualifications: 10+2 Min Skill: Spoken English, Hindi, Bengali. Willing to work as shift wise. Please send your C.V to vodafone.rahaman@yahoo.com or call to +91 9874528290

2356


who is ur favourite actress &why

2442


WHAT IS FORMALITIES BEFORE INTERVIEW IN DOMESTIC CALL CENTER ??

2700


Tell me about your memorable day or your favourite movie

950


Have you ever worked in a call center before? If so, how long did you work there?

1256