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Call Centre Interview Questions
Questions Answers Views Company eMail

What have you done to promote great customer service?

 2075

What are the key factors which make a successful call centre?

 1 2529

How do you manage change?

 1 1904

What was your reason for leaving?

Hero BPO,

1462

Give me an example of how you have dealt with an under-performing team member in the past.

 1656

Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.

 1695

Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?

 1908

What are your strengths and weaknesses? Give an example of this behaviour

 1646

Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?

 1678

Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.

 1 1774

Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?

 2354

Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?

 1605

How do you plan daily and weekly activities?

 1 2621

Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

 1471

Please outline and describe your current targets and KPIs How do you ensure you achieve these?

 1806

Un-Answered Questions { Call Centre }

8. Provide their services at the time they promise to do so

1761

TELL ME YOU HAVE SEEN CROWDED MARKET?

3646

Can anybody point it the responsibilities of Team Leader of domestic Call Center or BPO. If you are answering the point it out and explained.

1934

How do you deal with the question you don’t know the answer that customer asked?

799

what is the use of a call center? what are the most commonly asked questions during a call center interview? can you give me some tips on a call center job interview? what is the use of a call center? can you give me some lists of possible questions in a call center interview? including the best answers for that particular question. Thank you.

2068




hi r B.sc science 2 nd yr students can apply for appsc .exam pl tell me eligibility. to apply for that. and more details.

1885

hello I"m ritu and i want a job in call centre I"m confused and nervous what happened in my first interview. whats the condition for this job.

1996

Create an email to the customer for the damaged mobile phone... what is the answer req. in this mail

1896

Why doesn’t u go for technical one....as u r doing technical course from NIIT.

2036

when should I apply again for the interview in GENPACT, UHG, EXL AND METLIFE BPO?

2961

What do you like about being employed in a call center?

760

GD about the reality show on TV

3695

Why do you want to leave the organisation?

2387

Where do you see yourself after five years? : bpo

683

what is PHO and NHO in bpo industry. And after completion of all that what is the procedure for joining.

20544

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