Answer / sekhar

this is simple process to solving tickets/issues/problems

when a ticket from a local user partner
the process is as follows;

1-TICKET IS TAKEN BY BASIC CONSULTANT

2-ASSIGNMENT TO CONCERN PERSON BY BASIC CONSULTANT

3-RESPONDING TO CONCERN PERSON WITH IN TIME ALLOWED BY
CLIENT SAL'S

4-PENDING THE TICKET

5-CLOSE THE TICKET/ISSUE/PROBLEM

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