Answer / abdul rahman

he asks thru which mode u get tickets,the answer should be
thru mail(thru tiketing tools like mercury)

Answer / sri..

Normally in support projects we get some issues which were
raised by end users. These issues will be routed from(1)
Help desk to the concerned consultants email ID or (2)
through some tools ( like Solution Manager or Lotus Notes
etc) where in based on the issue's content , it will be
assigned to that particular consultant.

Each client has his own tickets maintaining proceedure.

Answer / raaj0418

we will get tickets from the end user for sure,we can solve
them by using ticketing tool,like remedy,citrus,lotus,sap
sol manager and many other ticketing tools depending upon
the company (client)tickets will be coming depending upon
the consultants experience and the expertise. depending upon
the severity the tickets will be solved

Answer / chinni

V will get tickets from the end users. If those issues are
in our extent v can solve them.else v will escalate those
tickets/issues to masters.

What is the Landscape of the client?

1 Answers   Honeywell,

---

1)activation key for PA and Recruitment 2)counting class 3)RHINTE00,01,02,03 4)support tickets in Hr 5)standard dynamic action? 6)personnel action and infogroups? 7)absence valuation? 8)OM objects and relation? og unit and position to cost center 9)number ranger. internal and external. 10)QUOMO feature,and what are features?

1 Answers   L&T,

---

Can somebody explain me with examples about the following terms?

0 Answers  

---

What is the tarif feature? : hr- payroll

0 Answers  

---

What is planned working time infotype and organizational assignment infotype?

0 Answers  

---

What are infogroups?

0 Answers  

---

What is payroll process in sap?

0 Answers  

---

what do u know about ACCENTURE and why do u want to join in it.

14 Answers   Accenture,

---

Hi, given interview for a support project and need some suggesation on below issues. 1. how to improve SLA and what are the best way to improve SLA? 2. How to Increase the ticket resolution process? 3. suggest me some new process which will be helpfull in support project? Awaiting for your reply. Many thanks in advance

1 Answers   SAP Labs,

---

What are organizational units?

0 Answers  

---

what is beta report

0 Answers   Wipro, Zensar,

---

What all infotypes which has to be created at the time of hiring OR PA40 and cannot be maintained later with PA30 ?

6 Answers  

---