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wer u will get ticket and how many ticket did u solve solve
that tiket
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Answer Posted / sri..
Normally in support projects we get some issues which were
raised by end users. These issues will be routed from(1)
Help desk to the concerned consultants email ID or (2)
through some tools ( like Solution Manager or Lotus Notes
etc) where in based on the issue's content , it will be
assigned to that particular consultant.
Each client has his own tickets maintaining proceedure.
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