Answer / crane

if any enduser facing problem with sap process he will rase
issue called Ticket . we have SLA Process S1,S2,S3,S4

Answer / giddalur

ticket is a issue faced by the end user

supporting team will solve the issues one the basis of siviority & priority


Ex
suppose the end user is facing the issues shipping point is
not determined
solution:
G0 to ovl2 and maintain s c +loding grp +plant

Answer / srinath

What is a Ticket?
End user Doing transaction in sap-sd when he get error he send mail to core user, the core user try to solve the ticket if it is a configuration error he placed in ticketing tool(Remedy) with priority.The mail will send to SUPPORTING PARTNER CO-ORDINATOR he will check based on priority he send mail to Sd consultant.as a consultant open the Ticket keep STATUS as OPEN and send Acknowledgement to Core user and End user. Consltant go to PRE-PRODUCTION SERVER, pre-production server means MIRROR IMAGE OF PRODUCTION SERVER what ever error you get in production server same error you can see in Pre-production server.If any Configuration required for that issue go to Development server do necessary configuration Transport all Request to Quality server ask Core user to test the issue.if issue solve we transport to production server.we ask core user to close the ticket.




How many types of Tickets are there?
Tickets are of 3 types:
L1: High Priority Issue
L2: Medium Periority Issue
L3: Low Priority issue.

High Priority Issue: we solve with in3-4 Hr's
Medium Periority Issue:we solve with in 24 Hr's
Low Priority issue:we solve with in 48Hr's

SLA: SERVICE LEVEL AGGREMENT:
 It is an Aggrement between Clint and Supporting Partner.

Status of TICKET:
OPEN
WORK IN PROGRESS
WAITING FOR INFORMATION
WAITING FOR CONFORMATION
CLOSED

OPEN: When we receive mail from Supporting Partner     co-ordinator. We send ACKNOWLEDGEMENT TO CORE USER and END USER.  

WAITING FOR INFORMATION
If we want more INFORMATION from End user we keep it has waiting for information.

WAITING FOR CONFORMATION:
After doing necessary Configuration we ask  End user 
to Test.

CLOSED
If issue is solve we close the ticket.

How system carry outs availability check during sale order process?

2 Answers  

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How you identified whether this order is make to order or maket to stock in Order Level ?

5 Answers   Tieto Software Technologies,

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It is heard that an experience certificate should be shown in my c.v. to get a sap job ; In that case my question is -- - one and half years of experience or two years of experience ---- does it indicate fresher ? I am asking this because if no company is recruiting fresh sap candidate then how could I get my first job [ shown in my c.v. ] ? How should i prepare to get a job in this case ? I am an mba and also having sales experience for 5 years .

2 Answers  

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What are the effects of posting goods issue? Explain.

0 Answers  

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when i creating the sales order the system show error "No customer master record exist for sold to party". How to rectify it?

23 Answers   IBM,

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Wht is bill of return? wht is the implications of creating this on another modules like MM FICO etc in integrated way? expalian steps with transaction code to verify this implications in modules like MMand fico Wht is make to orders? wht is the implications of creating this on another modules like MM FICO etc in integrated way? expalian steps with transaction code to verify this implications in modules like MMand fico Wht is consignment? wht is the implications of creating this on another modules like MM FICO etc in integrated way? expalian steps with transaction code to verify this implications in modules like MMand fico

0 Answers   Wipro,

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What makes a customer a Sold-to? How can you check?

2 Answers  

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Can any one explain how we will configure milestone billing , periodic billing and which scenario we will use?

0 Answers  

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Hi Experts,In a third party Sales Order process suppose the Sales order has quantity 50 but the vendor delivers only 20 item quantity then how does the business knows that the vendor has delivered only 20 pieces qty only? I have been asked this question in a recent interview. Please answer to this question asap....

6 Answers   Bosch, Keane India Ltd,

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Is it possible to change existing standard item categories?

5 Answers   Deloitte,

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For cash sale how will availability check be done?

9 Answers   L&T,

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How variant is used in reporting?

2 Answers   HCL,

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