Interested to Buy Any Domain ? << Click Here >> for more details...
What is a Ticket? How many types of Tickets are there? How
to solve Tickets? Please answer me with atleast one example
of Ticket. Thanks in advance.
- 3 Answers
- 7964 Views
- I also Faced
- E-Mail Answers
Answer Posted / srinath
What is a Ticket?
End user Doing transaction in sap-sd when he get error he send mail to core user, the core user try to solve the ticket if it is a configuration error he placed in ticketing tool(Remedy) with priority.The mail will send to SUPPORTING PARTNER CO-ORDINATOR he will check based on priority he send mail to Sd consultant.as a consultant open the Ticket keep STATUS as OPEN and send Acknowledgement to Core user and End user. Consltant go to PRE-PRODUCTION SERVER, pre-production server means MIRROR IMAGE OF PRODUCTION SERVER what ever error you get in production server same error you can see in Pre-production server.If any Configuration required for that issue go to Development server do necessary configuration Transport all Request to Quality server ask Core user to test the issue.if issue solve we transport to production server.we ask core user to close the ticket.
How many types of Tickets are there?
Tickets are of 3 types:
L1: High Priority Issue
L2: Medium Periority Issue
L3: Low Priority issue.
High Priority Issue: we solve with in3-4 Hr's
Medium Periority Issue:we solve with in 24 Hr's
Low Priority issue:we solve with in 48Hr's
SLA: SERVICE LEVEL AGGREMENT:
It is an Aggrement between Clint and Supporting Partner.
Status of TICKET:
OPEN
WORK IN PROGRESS
WAITING FOR INFORMATION
WAITING FOR CONFORMATION
CLOSED
OPEN: When we receive mail from Supporting Partner co-ordinator. We send ACKNOWLEDGEMENT TO CORE USER and END USER.
WAITING FOR INFORMATION
If we want more INFORMATION from End user we keep it has waiting for information.
WAITING FOR CONFORMATION:
After doing necessary Configuration we ask End user
to Test.
CLOSED
If issue is solve we close the ticket.
| Is This Answer Correct ? | 1 Yes | 0 No |
Post New Answer View All Answers
What is a 'customer-material information record'?
What is a condition type? What are the two main groups of condition types?
Which organizational element is central in shipping? Give a definition of it.
how we will configure export sales in sd (respect to plants assign and sales process)?
If i want to configure the partner determination for sales manager and general manager, if the sales manager is business partner in sales order he should only give 5% discount and general manager should can give 10% discount. how could i configure this ??
Can you copy condition records? If yes, are there any restrictions?
What is ‘consignment stock processes'?
What is the difference between transaction data and master data?
Does sap transportation management require the installation of sap erp? : transportation management
What is a company?
Hi friends. What is the test script. Pls explain me with example. And also what is the End user documentation. In this documentation what is the information are there. What is the use of it.
Explain what is condition types?
Some materials have been blocked for procurement and production. Even though deletion flag is set for a material/plant level, the order can be still entered ( with a warning message). Is there a way to block such transactions for a material flagged for deletion?
A Client wants to connect his SAP ECC system to his SAP CRM system. What do you want to do to enable the integration?.
How does SAP get to know whether the material is available or not? how does it determine MAD? What exactly happens in sending TOR?
