Scenario - We contact a target group using email campaign. Now how do we monitor the replies. I want to contact the customers who didn't respond to the email campaign?
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Answer / guest
1. u need not to moniter the reply as once the customer
replies to the campaign for them the system will generate a
thank u mail and through action defn v can automatically
convert them as a lead.
2.once u execute a campaign the customers who have not
responded we will create another attribute set and we will
keep them in the target group going forward in future u can
contact them again(thru campaigns)..
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Answer / chinna babu
To check weather E-mails has been successfully sent or not T-CODE /nSOST
to check how many customers visited how many number of times each
Marketing contact list & Marketing contact summary Respectively
answer for above question
we will be giving rules and conditions in decision element and setup work flow
or
total actual TG- replied (intrested & not intrested)=non responders
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