Answer / syed

enduser send the ticket ,,its come to the it help disk then
reaches to the P.M or TL, then assisgned to the
consultant ..after reaching to consultant ,con should gve
reply that is intial response..cust/confi parrt is done on
dev server ..after he suld text the take ,,senb bck to
enduser ..and wating for enuser reply..then we close the
ticket

Answer / manoj patro

when client send a tickets through mail(Can be screen shots)
and through mail it is on despatch mode.

when we took the ticket its on progress mode

Pending-as per the user availability

resolved-close.

Answer / vijay dahiwal

THERE ARE DIFFRENT LEVELS HOW TICKET COMES
LIKE LEVEL 1 CALL CENTRE FOR END USER OPERATIONAL ISSUE
LEVEL 2 THROUGH SUPPORT TEAM FOR MINOR CONFIGURATION CHANGES

any body plz add further

7. In real-time project, how many pricing procedures to be used?

2 Answers  

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Does delivery documents have any pricing procedure or condition types attached to it?

4 Answers   Keane India Ltd,

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In sales order what fields are mandatory????

4 Answers   FutureSoft,

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How rebate is controlled for automatic accruals or manual accruals? Where are settings?

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what basic questions do they ask relating to order management

1 Answers  

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1 Answers  

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Without assigning credit control area how can we check the credit

5 Answers   Cap Gemini,

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what is transfer order?

4 Answers  

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7 Answers  

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Clients Requirement is close the sales order after certain No. of deliveries means close it even if not fully delivered

1 Answers  

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1 Answers  

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