Answer / syed

enduser send the ticket ,,its come to the it help disk then
reaches to the P.M or TL, then assisgned to the
consultant ..after reaching to consultant ,con should gve
reply that is intial response..cust/confi parrt is done on
dev server ..after he suld text the take ,,senb bck to
enduser ..and wating for enuser reply..then we close the
ticket

Answer / manoj patro

when client send a tickets through mail(Can be screen shots)
and through mail it is on despatch mode.

when we took the ticket its on progress mode

Pending-as per the user availability

resolved-close.

Answer / vijay dahiwal

THERE ARE DIFFRENT LEVELS HOW TICKET COMES
LIKE LEVEL 1 CALL CENTRE FOR END USER OPERATIONAL ISSUE
LEVEL 2 THROUGH SUPPORT TEAM FOR MINOR CONFIGURATION CHANGES

any body plz add further

Hi,In IBM Interview,the Scenario For an XYZ customer,The required delivery time is given by the customer say 17/july, but for transportation for material will take some 4days to reach the customer. means in SAP the PGI should happen before 4 days so that meet reqiured Delivery dated, How and where is the triggering point in SAP SD.from where the system will know delivery should happen before 4days.

3 Answers   IBM,

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Analyzing and resolving the case on priority level

1 Answers   IBM,

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In Third Party sale process, I am getting an error- in MIRO(Error No. M8889-A/c 893010 has been set as not relevant for Tax, but when I want to change the Account Assignment in ME21 it is taking only G/L A/C 893010 and refusing all other G/L A/C's by giving 2 errors. They are ME045-G/L A/c 39010 cannot be used(please correct)and ME038-No direct posting can be made to G/L A/C 34000. Experts please share your knowledge to solve this problem. Warm Regards.

0 Answers  

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Hi SD Gurus,Can you please give me two real low priority tickets.I need them very urgently.Any help would be appreciated.Thanks in Advance.

1 Answers   ERP Solutions,

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Hello Gurus, please confirm how can we copy one customer from one sales area to another through T Code -xd01?

2 Answers  

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How can u check in SAP system, how, when and by whom which fields in the customer master record were changed?

4 Answers   Reliance,

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What is sales and distribution (sd)?

0 Answers  

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There is an interface between sd and fi in invoicing. Can you think of another interface between sd and fi?

0 Answers  

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Tell me a customization which you have done & worked for your client which is not in standard SAP settings? Explain the requirement along with detailed procedure & process,t- codes if any from your real time data in your project? This question is most frequently asked in many interviews.Please reply asap... Urgent!!!! Waiting for your response eagerly... Thanks in advance

0 Answers   ITC Infotech,

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There are several master data in CO-PA. This includes characteristic derivation & valuation. You have been asked to explain the key points of valuation.What are they? a)Valuation strategies must be assigned to record types,point of valuation and plan versions when applicable to be activated. b) It is mandatory. c) It supplements and overwrites certain automatically mapped. d) It can contain CO-PA costing sheets, sales order management pricing procedures, product cost calls and user exit calls in a sequence that can be customized.

3 Answers  

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Hi Experts,Is SAP Solution Manager an inbuilt software within SAP System or do you have to purchase it from outside?Please answer this question asap.... Looking forward for your express reply...I have interview within 1-2 days. So, give reply to this query asap.. I would be very grateful to you for your timely help.Thanks in advance. Regards

0 Answers   HCL,

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what is the benefits of combine division

3 Answers  

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