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What is a complete process of SAP SD support & how ticket
will come from customer to SAP support team and after
solving ticket what support member will do and how that
solved ticket will reach to customer ?
- 3 Answers
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- IBM, I also Faced
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Answers were Sorted based on User's Feedback
enduser send the ticket ,,its come to the it help disk then
reaches to the P.M or TL, then assisgned to the
consultant ..after reaching to consultant ,con should gve
reply that is intial response..cust/confi parrt is done on
dev server ..after he suld text the take ,,senb bck to
enduser ..and wating for enuser reply..then we close the
ticket
| Is This Answer Correct ? | 12 Yes | 1 No |
Answer / manoj patro
when client send a tickets through mail(Can be screen shots)
and through mail it is on despatch mode.
when we took the ticket its on progress mode
Pending-as per the user availability
resolved-close.
| Is This Answer Correct ? | 3 Yes | 1 No |
THERE ARE DIFFRENT LEVELS HOW TICKET COMES
LIKE LEVEL 1 CALL CENTRE FOR END USER OPERATIONAL ISSUE
LEVEL 2 THROUGH SUPPORT TEAM FOR MINOR CONFIGURATION CHANGES
any body plz add further
| Is This Answer Correct ? | 4 Yes | 3 No |
pl tell me 3/4 gaps peculiar to any one industry with there solution plz its very urgent
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