Answer / syed

enduser send the ticket ,,its come to the it help disk then
reaches to the P.M or TL, then assisgned to the
consultant ..after reaching to consultant ,con should gve
reply that is intial response..cust/confi parrt is done on
dev server ..after he suld text the take ,,senb bck to
enduser ..and wating for enuser reply..then we close the
ticket

Answer / manoj patro

when client send a tickets through mail(Can be screen shots)
and through mail it is on despatch mode.

when we took the ticket its on progress mode

Pending-as per the user availability

resolved-close.

Answer / vijay dahiwal

THERE ARE DIFFRENT LEVELS HOW TICKET COMES
LIKE LEVEL 1 CALL CENTRE FOR END USER OPERATIONAL ISSUE
LEVEL 2 THROUGH SUPPORT TEAM FOR MINOR CONFIGURATION CHANGES

any body plz add further

what is the basic difference between implementation and Rollout projects?

2 Answers   Accenture,

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After logging into R/3 system if you want an end user to see a specific menu ..how could u do that?

5 Answers   TCS,

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supporting the end users for their issues through remedy (supporting Toll)

1 Answers  

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what is Business Process Reengineering ? that you have applied in your SAP implimentation project . plz reply .. **suchit**

1 Answers   Satyam,

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Where do you make configuration in: in Development Server or Application Server or in Testing Phase/Server?

3 Answers  

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User-specific parameters means? How to create that one?

3 Answers   TCS,

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Hi Experts, In Third Party Sales Order Process how does the business knows that the vendor has delivered the goods to the customer or not? Is there any mechanism to find out the acknowledgement of goods by the customer to the Company-Sales Organization / Business? List out all the possible alternatives to get acknowledgement of delivery of goods by the customer in good condition and actual number or quantity of goods received / are there are defects in the goods/ partial delivery etc by the vendor to the Company-Sales Organization / Business? How the information does flows from Vendor to Business to Customer? How does information passes from Customer to Business? It’s Urgent!!!!!! I have been asked this question in many interviews. I have interview within 1-2 days? So, I request you to provide solutions to above question as early as possible? Your timely help would be greatly appreciated? Thanks in advance Regards

1 Answers   Satyam,

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What is the structure of delivery document?

0 Answers  

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Can one have multiple packing for delivery?

3 Answers  

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What do you mean by ASAP methodology? Explain in detail about the different phases / Stages in ASAP methodology? I have an interview in immediate future so plzz help me...Please reply asap... Urgent!!!! Waiting for your response eagerly... Thanks in advance

3 Answers   Infosys,

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HI,My name is Rafiq,i have completed my sap sd training from a good institute,and have very good knowledge on sap sd its been 1 1/2 yr learnt sap , i keep daily practising.I HAVE 6yrs of domain exp, but no real time sap exp. how do i go abt it.People say add fake exp of 4yrs and take a chance,is it a good idea , but here is always a risk factor. let me know how to go abt it. it would be appreciated. thanks for reading.

2 Answers  

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Please specify document flow in Third Party returns process?

5 Answers   Baidu, TCS,

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