Call Centre Interview Questions
Questions Answers Views Company eMail

What are the important things you need to take care of implementing a crm solution to your business?

728

Why do you want to work in a call center?

770

What would you do if the customer says that it took you long to resolve an issue?

806

Our call center is involved in activities that bend many laws, would you still work with us? Pay is huge

951

How can you get responsive customer feedback?

698

What if the customer is not happy with your answer or solution?

954

What is backend?

770

Why did you leave your last position?

753

How the analysis of departed customer help your organization?

715

How to deal with customers who deny paying for service/product?

734

What is the difference between a bpo and a call center?

752

What is near shore outsourcing?

723

How to deal with abusive/slang using customer?

763

What are the key attributes of a call center executive?

688

Do you like multi-tasking or you prefer to tackle one problem at a time?

871


Un-Answered Questions { Call Centre }

what is unforgattable day

1727


What's your favorite food tell me how to cook it? So you like to read books, tell me something about the book that you red last time? and you belong in different organizations, tell me what else do you do there and what is this organization that you belong to? ( these are the follow up questions sometimes being asked to prove if you're lying or not, so the tip here's be specific with your answers to make them believe in what you're sayin. These questions are being encountered after answering the question,of telling something about yourself.)

1902


How do you prioritize the most important things over the least one?

1475


Hello,I would like to know the Technical Test Queries for B.P.O.So please reply to my queries at your earliest possibility.

2029


minimum how many years of experience your company wants

1445






How would you handle negative feedback from angry clients?

739


What do you consider as your greatest weakness and strength?

1721


give me some examples of where you have had a non satisfied customer and how did you handle it

1863


what is difference between marketing and kpo

2012


How can you relate your previous job to this job? How can you relate your degree to this job?

1676


How to deal with unreasonable customer demands?

716


WHAT IS SMART DRIVE ND GENPACT

2068


Give me full details of about yourself

2673


Hi, i have work experience in call center as a Team Leader,now i wanted to move from call center to other industires.Can u please suggest me in which domain i can get a job?

1850


do they hire undergraduates? and if answer is in affirmative then what sorts of questions we hav to prepare?so tht i can crack this interview

2665