Answer / tripathi

Every request consier as a ticket and being priorities by
client. That priority tell the delivery time of the ticket.

Answer / kanth

we will get tickets through mails in support projects they
will be categorised into different categories. based on ur
responsibilities u will get ur work after solving the
problem u will send a mail to ur enduser who is in
production server and will keep one mail to ur team leadr
answer along with ticket,(we work in development server)
that may locate in client or company location depends

Answer / sudhir m dandinavar

Every query which are generated from the ticket are consider as request and based on the priority from the client we resolve the issue.

Priorities can be classified as high medium and low and based on the priority we have the resolve or close the ticket with the specified period of time.

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