Answer / nbpatil1

Problem Ticket:-when some issue keeps persisting for
multiple users and requires a permanent fix;in such cases
the ticket is raised as problem ticket and usually these
will have long SLA.

Incident Management:-regular ticket with day today issues
and will have SLA of it's own depending on business impact.
Critical Incident
High priority
Medium priority
Low priority

Answer / shaik

earliyer that functanlity was not there now management want
add new functanlity. for this incident management there is
no SLA.

EX
Management want to add new functnality for this sd
consultant integrate with Devloper becoz we need create a
functonal specifications.

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Hi Gurus, Hope all is fine. I need help in one of the issues in SAP SD. Here is the scenario which we need to configure for our client I want PO number available in biling documents, Few of my clients customer will only pay if their particular name or Purchase order number is mentioned in the billing document. Customer(Sold to Party)- XXX Name of the Accounts Payable - MR YYYYY. Once the accounts payable name will be there in the billing, then only the the money will be released. So they have to configure such thing where in billing their individual names should appear. I have one more scenarios where PO number should come in billing or in Invoice so that it becomes easier for customer to recognize against which PO number the bill has generated. Would request if someone can help me with a prompt response. Thanks and Regards

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