Answer / narsimha

Hi
it is better go through the help.sap
bcz business process is different to business to business so
service process is depends on there business process,
so ur quesstion ex:
mktg- leads-oppt-order-if r3 is there delivery- billing
for service request - send to service org - srive org to
service agent - service billling -
this is normal process in service

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