what is ticketing tool?
what is SODA?
Answers were Sorted based on User's Feedback
ticket tool means which software ur using for handling the
ticket.
generally, RADIX and REMEDY tools using for handling the
ticket.
Is This Answer Correct ? | 158 Yes | 14 No |
Answer / madhukar
Ticketing tool is a software which provides the solutions for the tickets.Ticket means a problem.There are many ticketing tools are available.for example Radix and Remedy.
Is This Answer Correct ? | 70 Yes | 14 No |
Answer / ooo
basically we are using ticketing tool for getting tickets,
and resolve thos tickets.every company should be maintaind
some tools like....Remedy and open hp view dif,dif
types,internally or externally ex: application development,
testing , production evnvironment ,our organigation become
some problem effected in application or development
environment or client will rise some problem like my system
was not working or my application was not running ....how
can u resolve, problem how can identified and how can u
understand those problems,,,,,,thats way we can installed
ticketing tools.....
Is This Answer Correct ? | 37 Yes | 7 No |
Answer / salaudeen
ticket tool means which software ur using for handling the
ticket.
ticket tool now a days also used perigreen & it-serelog.
these are very common in IT - Industries.
Is This Answer Correct ? | 24 Yes | 6 No |
Answer / haroon
Dear Friends! Ticket Tools means Client and SAP Consultant
through communication. So, one of small software . It is
considered some examples of Email., Outlook Express.
This is one of the way of using by supporting project .
Further SODA is one of Tools of Client Side.
Is This Answer Correct ? | 23 Yes | 5 No |
Answer / harvinder_engineer
Ticketing Tool It is software which is used to provide complete solution for the tickets within SLA. We can trace any ticket with the help of ticketing tool.
Some Tools Remedy, Radix etc.
Ticket Ticket means problem or service request which is sent by user.
User has to fill up some information before making ticket like,
** Employee name
** Employee ID
** Process Name
** System Seat no.
** Manager name under whom you are working
** Phone no.
** & Reason for raising the ticket.
Ticket can be raised for
** System Issue
** Software Issue (like application software on which user works and that does work.)
** Hardware Issue (like increasing RAM)
** Locker key
** Internet Problem
Is This Answer Correct ? | 17 Yes | 0 No |
Answer / nomaan ansari
Ticketing tool is basically a application that we use to manage customer,s query and provide them a complete solution within SLA. With the help of ticketing tool we can easily track any ticket.
Is This Answer Correct ? | 11 Yes | 0 No |
Answer / kapil
ticket tool now a days also used perigreen & it-serelog.
these are very common in IT - Industries.
Is This Answer Correct ? | 21 Yes | 13 No |
Answer / siva
For your information, In our office we maintain programs in
SAP R/3 itself, whereby we use SAP R/3 server itself to
manage tickets also.
Thanks and regards
Siva
Is This Answer Correct ? | 13 Yes | 23 No |
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