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what is ticketing tool?
what is SODA?
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Answer Posted / harvinder_engineer
Ticketing Tool It is software which is used to provide complete solution for the tickets within SLA. We can trace any ticket with the help of ticketing tool.
Some Tools Remedy, Radix etc.
Ticket Ticket means problem or service request which is sent by user.
User has to fill up some information before making ticket like,
** Employee name
** Employee ID
** Process Name
** System Seat no.
** Manager name under whom you are working
** Phone no.
** & Reason for raising the ticket.
Ticket can be raised for
** System Issue
** Software Issue (like application software on which user works and that does work.)
** Hardware Issue (like increasing RAM)
** Locker key
** Internet Problem
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