what is ticketing tool?
what is SODA?
- 9 Answers
- 83639 Views
- IBM, ITC Infotech, I also Faced
- E-Mail Answers
Answer Posted / harvinder_engineer
Ticketing Tool It is software which is used to provide complete solution for the tickets within SLA. We can trace any ticket with the help of ticketing tool.
Some Tools Remedy, Radix etc.
Ticket Ticket means problem or service request which is sent by user.
User has to fill up some information before making ticket like,
** Employee name
** Employee ID
** Process Name
** System Seat no.
** Manager name under whom you are working
** Phone no.
** & Reason for raising the ticket.
Ticket can be raised for
** System Issue
** Software Issue (like application software on which user works and that does work.)
** Hardware Issue (like increasing RAM)
** Locker key
** Internet Problem
| Is This Answer Correct ? | 17 Yes | 0 No |
Post New Answer View All Answers
What is document type?
What are the primary functions of sales and distribution?
Explain what is condition types? What is the path to define condition type in sap for pricing?
what is the difference between sap credit memo request and sap credit memo?
In a material master what is the base unit?
What is the purpose of 'output determination'?
Can a sales area belong to different company codes?
What are the different criteria on which account determination is dependent during customization?
Have you worked on ABAP Queries? Explain the detailed work mechanism involved in it? Please give examples from your real time/ live data project along with detailed procedure/ work mechanism and explanation along with path and t-codes if any? Please answer this question asap.... Its Urgent.... Looking forward for your express reply...I have interview within 1-2 days. So, give reply to this query asap.. I would be very grateful to you for your timely help.Thanks in advance. Regards
Can you explain what a statistical condition is? Give an example for a statistical condition?
Is it possible to copy texts from sales order header to billing document header?
what is the difference between sd account key and fi account key?what si a variant and its use?
Is sap transportation management a module within sap erp or a stand-alone system? : transportation management
what is the purpose of sales document types/
What is the transaction code for assigning company code to fiscal year variant.
