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Answer Posted / nbpatil1
Problem Ticket:-when some issue keeps persisting for
multiple users and requires a permanent fix;in such cases
the ticket is raised as problem ticket and usually these
will have long SLA.
Incident Management:-regular ticket with day today issues
and will have SLA of it's own depending on business impact.
Critical Incident
High priority
Medium priority
Low priority
| Is This Answer Correct ? | 4 Yes | 1 No |
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