Answer Posted / nbpatil1
Problem Ticket:-when some issue keeps persisting for
multiple users and requires a permanent fix;in such cases
the ticket is raised as problem ticket and usually these
will have long SLA.
Incident Management:-regular ticket with day today issues
and will have SLA of it's own depending on business impact.
Critical Incident
High priority
Medium priority
Low priority
| Is This Answer Correct ? | 4 Yes | 1 No |
Post New Answer View All Answers
What are the different complaint process documents in sap sd. Explain.
What are the parameters in fd32?
Explain the various sections of ‘customer master record’.
Output with different language is it possible to have two delivery notes in two different languages?
how offen sand box server refresh?
Which organizational element is central in shipping? Give a definition of it.
HAVE 100 GOODS WITH BATCH, CAN WE DELETE BATCH NOW
What is the standard group condition routine in condition type, what is its importance?
How to do customization of rebate processing in sap sd????
What are the components of the sap sd module?
What is physical inventory management?
What are the common transport errors in sap ? : transportation management
I have created value contract with order type WK1 in VA41. The target value is 500 USD and the net price is 1000 USD. There was no pop up message or error thrown while saving the contract when the net price exceeded the target value. And the system allowed to save the contract. Is there any configuration available to activate the warning or error message or any enhancement need to be done?
What are the different lists in sap sd. Explain and give examples.
What are the different activities under consignment stock in sap sd?