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Answer Posted / nbpatil1
Problem Ticket:-when some issue keeps persisting for
multiple users and requires a permanent fix;in such cases
the ticket is raised as problem ticket and usually these
will have long SLA.
Incident Management:-regular ticket with day today issues
and will have SLA of it's own depending on business impact.
Critical Incident
High priority
Medium priority
Low priority
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one of interviewer asked me this requirement please tell me anybody? Issue: the problem faced by us right now is,when there are more than 2 route codes available, users can select a wrong route code which is a longer route for the destination, the physical shipment can still go through a shorter route, but company will end up in paying more. Requirement: user maintained route list, the user will maintain a master from which route should be picked, users should be able to enable or disable a particular route. Thanks in advance
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