Answer / muhammad mustafa

Hi,

Ans to ur 1st question WHAT IS YOUR ROLE IN SUPPORT
PROJECT? Your main role is to resolve ticket/issue/bug
which is raise by ur end user or super user when they have
problem in processing any transaction or business process.
sap consultant should solve within prescribed SLA like
depend upon sevirioty of the ticket, companies and client
set the time limit for ticket resolving at the time of
implementation or start support project.

Ans to ur 2nd question HOW WILL U GET THE REQUEST NO? the
issue no is recognized by its request no that will be
generated by ur third party tool. Most of the company will
use tool from which user can log his/her issue. the tool
could be alliance tool, remedy, ovsd-overview service help
desk etc. thse tools help to both side to know the status
of issue whether it is proposed to solve or not or pending
or waiting for info or work in progress.The moment u
receive or assign ticket urself the work clock start to
count timing to resolve. based on this, the company
generate bill to client for his/her services. these toolls
managemnet to extract report of pending issues and closed
issues based on that they plan employees work. lot can be
analyse from this tool.
But very few company not using tools they just use outlook
express and receive ticket by mail.

Ans to ur 3rd question WHO WILL RAISE THAT NO? Example if u
create new customer/vendor in sap system and wen u will
save the document system automatically generate the
customer/vendor no'. in same way as i told about above
tools wen end user raise ticket/issue by login in tool from
his/her id and type there issue details and saves the
document once he/she save tool generate request id no and
it will send to support team and also this ticket will go
to his/her outlook express too in the form of mail
automatically.

Ans to ur 4th question AFTER RESOLVING THE TICKET WHAT IS
THE NEXT PROCEDURE? & WHO WILL TRANSFER THAT? after
resolving issue he/she will test this solution in
development server and quality server and save screen shot
of results. and move request from development server with
help basis (as raviraj explained first to this question) in
SE09 or SE10. consultant can release request in SE09 or
SE10 and basis consultant will release developemnt to
quality server, once it release to quality server he/she
will do testing whether this issue is giving result as per
client requirement. once he tested successfully he/she will
mainatain testing completion documents and again he will
move request from quality server to production server with
help of basis consultant but in this stage to move request
from quality to production basis consulytant require all
supporting documnets like mails, request no, screen shot
and approval from onsite/offshor co-ordinator only then
this will be moving to production.
once ot done end user check in production server that ke
its working fine then he will login in support tool (as he
logined for raise ticket) and close the issue from his/her
id * password.

Muhammad Mustafa
SD Consultant
Godrej Infotech Ltd, Mumbai
reach2muhammad@gmail.com

Answer / raviraj0308

Hello Friends..


Any SAP SD Consultant- support project has to pick,
understand, analysize the ticket which has been posted by
the client on any ticket racket tool/ web application. Here
all the details regarding the ticker number, date, time,
raised by, status, passed to will be mainted. Support
consultant needs to address the issue as per the client's
requirement which could be high. low, routine importance.

2) In addition Support consultant has to decided wether the
requirement is incident/ change request or development.
Accordigly he has to sit with abap team for any new
development which could be Form, Report, Interface,
workflow, conversaion,

3) he also has to give the timely sloution as per the SLA
which is service level agreement.

4) Same time he has to test the new change/ development in
the developement client & gerate-transport the request to
the quality. Here is needs to take the confirmation form
the client about the working of the new deleopment. Then
advise to move it to the Producation,

5) Also he can take frequent meeting with the client to
improve the overall the process efficency & reduce the cost.

Hope this in helpful.

Regards
raviraj0308@gmail.com

what do u mean by partner functions? what is partner determination?

5 Answers  

---

Where in the sale order would you enter the serial numbers for material?

0 Answers  

---

Do I have to change the update rules/source fields for the infostructure?

0 Answers  

---

i have done changes in an order (delivery date etc) and save . but when i go to change option in environment tab ,i found no chnages has been made. kindly revert its urgent

2 Answers  

---

Hi Experts, In Third Party Sales Order Process how does the business knows that the vendor has delivered the goods to the customer or not? Is there any mechanism to find out the acknowledgement of goods by the customer to the Company-Sales Organization / Business? List out all the possible alternatives to get acknowledgement of delivery of goods by the customer in good condition and actual number or quantity of goods received / are there are defects in the goods/ partial delivery etc by the vendor to the Company-Sales Organization / Business? How the information does flows from Vendor to Business to Customer? How does information passes from Customer to Business? It’s Urgent!!!!!! I have been asked this question in many interviews. I have interview within 1-2 days? So, I request you to provide solutions to above question as early as possible? Your timely help would be greatly appreciated? Thanks in advance Regards

1 Answers   Satyam,

---

In Third Party sale process, I am getting an error- in MIRO(Error No. M8889-A/c 893010 has been set as not relevant for Tax, but when I want to change the Account Assignment in ME21 it is taking only G/L A/C 893010 and refusing all other G/L A/C's by giving 2 errors. They are ME045-G/L A/c 39010 cannot be used(please correct)and ME038-No direct posting can be made to G/L A/C 34000. Experts please share your knowledge to solve this problem. Warm Regards.

0 Answers  

---

What is the structure of delivery document? What are the characteristics essential for combining more than one sales order as one outbound delivery?

0 Answers  

---

how the customer required delivery date determined? or delivery date determined?

6 Answers   L&T,

---

explain about the preparation of 'test data' and 'test scripts' with an example.

1 Answers  

---

How do you maintain fiscal year variant?

0 Answers  

---

how we can reduce the gap according to client requirement ?

2 Answers   IBM,

---

what is credit horizon date & whats its purpose.

5 Answers  

---