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wt is your role in support project?and how will u get the
request no. who will raise that no.and after resolving the
ticket what is the next procedure?who will transfer that?
please let me know the total scenario of support project?
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Answer Posted / raviraj0308
Hello Friends..
Any SAP SD Consultant- support project has to pick,
understand, analysize the ticket which has been posted by
the client on any ticket racket tool/ web application. Here
all the details regarding the ticker number, date, time,
raised by, status, passed to will be mainted. Support
consultant needs to address the issue as per the client's
requirement which could be high. low, routine importance.
2) In addition Support consultant has to decided wether the
requirement is incident/ change request or development.
Accordigly he has to sit with abap team for any new
development which could be Form, Report, Interface,
workflow, conversaion,
3) he also has to give the timely sloution as per the SLA
which is service level agreement.
4) Same time he has to test the new change/ development in
the developement client & gerate-transport the request to
the quality. Here is needs to take the confirmation form
the client about the working of the new deleopment. Then
advise to move it to the Producation,
5) Also he can take frequent meeting with the client to
improve the overall the process efficency & reduce the cost.
Hope this in helpful.
Regards
raviraj0308@gmail.com
| Is This Answer Correct ? | 14 Yes | 1 No |
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