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CONFIGURATION: The process of tailoring SAP software by
selecting specific functionality from a list of those
supported by the software, very much like setting defaults
(e.g., Word, Access)(changing switches or setting default).
It is what you do to have the system be able to execute
your business processes the way you want to be (configures
the system to meet the needs of your business by using the
existing data). It includes the physical layout,
interconnections and functional characteristics of the
system. It determines what the system will do and how its
parts will interact. It uses the inherent flexibility of
the enterprise software to add fields, change field names,
modify drop down lists or add buttons. Configurations are
made using powerful built-in tool sets.
• Be careful with configuration. Once it is done, it is
very difficult to undo.
• DOES NOT involve changes to the underlying software code.

CUSTOMIZATION: To customise or adapt the system to your
business requirements, which is the process of mapping SAP
to your business process. It involves code changes to
create functionality that is not available through
configuration. Customization can be costly and can
complicate future upgrades to the software because the code
changes/modifications may not easily migrate to the new
version.
• If you change the code, SAP will no longer support you.
• You should FULLY research before you make the decision to
modify.
• Gateway Computer: not able to up-grade with JDE because
they made so many changes. They were stuck with a version
of software over a decade old without the functionality
they needed with the newest releases. (JD Edwards
Enterprise One is an integrated applications suite of
comprehensive ERP software that combines business value,
standards-based technology, and deep industry experience
into a business solution with a low total cost of ownership
(TCO))

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