Interested to Buy Any Domain ? << Click Here >> for more details...
What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
- 28 Answers
- 269356 Views
- Aegis, BPO, Fidelity, HCL, InTarvo Technologies, Intelenet Global Services, TATA, Vodafone, XYZ Corporation, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / aditya dwivedi
Shrinkage has two types
One is Planned -It means people have informed you prior
that they wont come to office today which you know before &
Second is unplanned- means simple people with sudden leave
Lets assume
Tean Total =20
Planned Leave is 2
Unplanned Leave is 4
Planned Formula is =2/20=0.1
Unplanned Formula is =4/20=0.2
Total :0.3 if you put percentage you will get 30% for the
day
Both add together will be the shrinkage = 30%
--------------------------------
Attrition means
People who resigned from the Concern, Abscond without
informing the reporting or terminated from the company.
Formula : No of Atrride/(Opening hedcount of the month + Closing hedcount
of the month)/2*100
Lets assume
Opening : 20
Closing : 16
=4/(20+16)/2*100 = 5.55% is attrition
I hope its very clear.
| Is This Answer Correct ? | 9 Yes | 4 No |
Answer / kishan
Shinkage means absentism.
No. of persons not turned to the shift but rostered/No. of persons rostered for the shift X 100
Attrition: Loosing any employee in any way resign or abscond is known as attrition , we calculate it in 3 way.
1st: MTD Attrition ((No. of attrition/Average headcount (Opening & Closing)*(365/No. of passed days in month))
2nd: YTD Attrition ((No. of attrition/Average headcount (Opening & Closing)*(365/No. of passed days in year))
3rd: Rolling Attrition ((No. of attrition/Average headcount (Opening & Closing)*(365/365))
| Is This Answer Correct ? | 2 Yes | 0 No |
Answer / shoaib
Can anyoone give me correct formulas for attraction and shrinkage
| Is This Answer Correct ? | 4 Yes | 3 No |
Answer / sau
Start head count - end head count /start head count*100
(4-2)/4*100
| Is This Answer Correct ? | 1 Yes | 0 No |
Answer / amin bhanwadia
Shrinkage formula = (Absent+Leave)/(Headcount-WO)
Attrition Formula = Attrition Count/((Opening+Closing)/2)*100
| Is This Answer Correct ? | 1 Yes | 0 No |
Answer / kamal
Hi,
Someone, please confirm how to calculate below data points with below figures. Thanks
I'll assume Attrition to be part of unplanned absence since the agent was scheduled but has attrited mid-week.
1) Unplanned absence.
2) Planned absence.
3) Total absence.
Total HC - 20
Planned Leave - 3
Unplanned Leave - 2
Attrition - 1
OFF - 4
Thanks
| Is This Answer Correct ? | 1 Yes | 1 No |
Answer / v
Agents left/(Opening Headcount+Closing Headcount)/2*100
Why is the (Opening Headcount+Closing Headcount)/2 divided by 2 here?
| Is This Answer Correct ? | 0 Yes | 0 No |
Answer / peter
shrinkage means absenteeism and the formula for shrinkage is
planned leave + unplanned leave/roster for the day.
Attrition means if a person leaves an organization is called
as attrition for is, No of attrition/average headcount
=start headcount+end headcount/2
| Is This Answer Correct ? | 14 Yes | 15 No |
Answer / ranjit kumar nayak
Shrinkage means apsentisim and leave taken by agents.
There is two type of shrinkage, on is planned and another is unplanned.
Planned-No of leave taken by agents from team HC
Formulae-No of leave/Total team HC*100
Ex-4(No of leave)/20(Team HC)*100=20%
Unplanned-No of apsent against total team HC
Formulae-No of apsent/Total team HC*100
Ex-2(No of apsent)/20(Team HC)*100=10%
Shrinakge-Planned+Unplanned
i,e-20%+10%=30%
Attrition-Agent who are left the job.
Formulae-No of attrition/(Opening HC+Closing HC)/2*100
Ex-Total HC-20, No of Attrition-1
1/(20(OHC)+19(CHC)/2*100=1.28%
| Is This Answer Correct ? | 3 Yes | 4 No |
Answer / prerna
Shrinkage:
total absent/total rostered
attrition:
total attire/(opening count+closing count/2)*100
| Is This Answer Correct ? | 0 Yes | 1 No |
When have you gone the extra mile? (Please answer ASAP)
tell me 2 minutes about internet
WHY COMPANY SHOULD SELECT YOU FOR THIS DESIGNATION ?
6 Answers Andromeda, EXL, FirstSource, Genpact, Silverfox Solutions, Wipro,
Is There any spoken-indi training institute in Hyderabad city. Please help me how can i learn and speak HIndi.I don't want writing, i want only spoken.
why are you left your last job?
tell me some thing about indian education system?
If you are a fresher applying for a process job and during interview the HR of the company offer you a job of sales manger with salary of 10 lakhs per annum. Would accept the offer or not? Give reasons.
say something about your today's program?
2 Answers IBM, TCS, TelePerformance,
why should i join call center
36 Answers Amex, Convergys, Genpact, iEnergizer, Vcustomer,
what is the role of a TL ?
hey guyss plzz tel me dat ... i can speak in english but not dat much .. bt now dayz m wrk hardly 2 improve my english..soo wat i shud thnk dat ....i have best future in bpo or call center ... my frndz said dat .. call center is short time period job is it .. ???
Looking for BPO jobs in Kolkata? Call 9830440082 9800799555 It is easy & simplest.
-
Call Centre AllOther (2477)
