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What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
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Answer Posted / kamal
Hi,
Someone, please confirm how to calculate below data points with below figures. Thanks
I'll assume Attrition to be part of unplanned absence since the agent was scheduled but has attrited mid-week.
1) Unplanned absence.
2) Planned absence.
3) Total absence.
Total HC - 20
Planned Leave - 3
Unplanned Leave - 2
Attrition - 1
OFF - 4
Thanks
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