What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
Answer Posted / peter
shrinkage means absenteeism and the formula for shrinkage is
planned leave + unplanned leave/roster for the day.
Attrition means if a person leaves an organization is called
as attrition for is, No of attrition/average headcount
=start headcount+end headcount/2
| Is This Answer Correct ? | 14 Yes | 15 No |
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