Interested to Buy Any Domain ? << Click Here >> for more details...
What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
- 28 Answers
- 269359 Views
- Aegis, BPO, Fidelity, HCL, InTarvo Technologies, Intelenet Global Services, TATA, Vodafone, XYZ Corporation, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / level 1 manager certification
Shrinkage = WO+PL+UL/Total Staff
Eg: Total Staff is 15
Scheduled is 12
Week OFF is 2
Planned Leave is 1
Unplanned Leave is 1
Then Shrinkage = (2+1+1)
------- *100 = 26.6%
15
Attrition % = Total No, of people attrited
------------------------------ *100
(Open Head Count + Closed Head Count)
-----------------------------------
2
Total No of people Resigned + Absconding + Terminated =
Attrition
| Is This Answer Correct ? | 19 Yes | 21 No |
Answer / prabal
Shrinkage:
No. of heads who did not report to office
(Weekoff+Leave+Unplanned Leave)/Total number of hedcount
rostered for the day*100
Attrition:
No. of heads who left the organization /(Opening
Headcount+Closing headcount)/2*100
| Is This Answer Correct ? | 3 Yes | 5 No |
Answer / krishna pathak
For attrition to calculate it is very easy =No.of people attrition/Avg.of opening and closing headcount*100
| Is This Answer Correct ? | 0 Yes | 2 No |
Answer / vijay
Shrinkage its a presentage of headcounts those are not present on reporting day however they are on planned or unplanned
formula
planned leave+unplanned leave/ totle headcount
example
Headcount = 20
planned leave( week off+ pl+ leave with permission)=2
unplanned = 1
=2+1/20*100= 15%
Attrition is the parcentage of headcounts those are left or on resign time in current month
formula
Opening count+closing count/(2)/no of attride
| Is This Answer Correct ? | 0 Yes | 2 No |
Answer / amit
Shrinkage:- Number of absent agents, which are roasted and they are not come on that day, that is call shrinkage.
Formula: Number of Absent Agents/ Total count of Agents * 100
Example: Number of Absent Agents:- 4
Total count of Agents:- 20
Shrinkage(%):- 4/20*100 = 20%
____________________________________________________________
Attrition:- As per the forcast and manpower, we lost any single person that is call attrition.
Formula:- Number of Attrition/ opening count of Agents+ closing count of Agents*100/2
Example:- Number of Attrition: 2
Opening count of Agents: 20
Closing count of Agents: 18
Attrition(%):- 2/(20+18)*100/2 = 10.52%
| Is This Answer Correct ? | 1 Yes | 4 No |
Answer / sandeep thakur
Attrition Formula
Example
OHC = 50
CHC = 45
Attrition = 5
opening count+closing count
50+45 =95
sum/2
95/2= 47.5
number Of Attired Agent/47.5
5/47.5=11%
| Is This Answer Correct ? | 1 Yes | 4 No |
Answer / santosh
Attrition Formula:
No of agent left / total team strength.
Shrinkage
(Week off + Unplan Leave + Leave)/ roster for the day
| Is This Answer Correct ? | 1 Yes | 5 No |
IF U GET A CHANCE TO MEET UR FAVOURITE STAR HOW WOULD U LIKE TO SPEND A DAY AND NIGHT WITH HIM/HER?
0 Answers 247Customer, Genpact, Tech Mahindra,
What is TEAM Player
why u wnt to join call center?
tell me something about the movie u saw last.
tell some thing about school days
6 Answers 247Customer, Google, HCL, HGS,
Are you comfortable working in Night shifts?
3 Answers Reliance, Sparsh, UHG,
Why do u like to join the bpo
11 Answers HCL, IBM, IntelNet,
School day's pocket money should be given to kids or not ?
4 Answers College School Exams Tests, Genpact,
try to introduce yourselft in effective manner?
what is the minimum qualification to join the call center"s training
what kind of questions are asked for non-voice processing interviews?
What factors you should consider while creating a newsletter for a customer?
-
Call Centre AllOther (2477)
