Answer / krish

i think its seviority and priority basis.

Answer / veeru

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Resolving with in SLA means every organisation have
maintain certain SLA`s (Service level agreement,so you have
to solve the issue in that time frame.
Example :Business critical - 1-2 Hours
High -- 5 Hours
Medium - 1-3 days
Enhancement - 15 days.

But these are differ from org to org,not a standard.
This qn will also ask the interviews.

Answer / prasad

its based on Priority and severity basis on terms and conditions mentioned in SLA(service lease agreement).

Answer / manoj kumar guin

In our project,We have two kind of SLA that is one for response SLA and one for resolution SLA.

SLA basically depends on priority of the issue.

Thanks

Manoj Kumar guin

Answer / anand kishore

SLA Service level agreement means there is a time-frame made to complete certain work. for example: customer writes an email to us regarding xyz. we have defined a time in which we need to reply the same email. it includes time management and how to prioritise our works.

If the customer is not answered in the given time frame, he/ she will be confused that will my issue be resolved. at least he should receive any kind of notification from customer care that we are working to resolve your issue. It can take more time etc.

Name at least five features that you can control for the sale document type?

1 Answers  

What is a handling unit?

3 Answers  

User-specific parameters means? How to create that one?

3 Answers   TCS,

Change of sales document a sales document type of a sales order can be changed after getting saved. How do you do this?

0 Answers  

Which organizational element is central in shipping?

0 Answers  

In third party sales i am getting error "NOT POSSIBLE CONSUMPTION ACCOUNT DETERMINATION" Please help me how to resolve it Thanks in advance Ravindra chavamba@gmail.com 9535785219

1 Answers  

How we do the PS to Order?

6 Answers   TCS,

What is Business Blue Print Phase? Have you worked on this topic with your client?Have you conducted workshops on Business Blue Print? In Workshops what they will do in BBP stage? Explain in detail with reference to your client? I have been asked this question in an recent interview? Please give answer with reference to your Project/ Client along with detailed explanation & examples? Please give answers asap....Waiting for your reply eagerly... Thanks in Advance.

2 Answers   Cap Gemini,

How the Plant Determination is performed in SD?

3 Answers   Accenture,

What is condition Update and how we can do it?

2 Answers  

How do you create sales organisation?

0 Answers  

Can anybody tell me how can i generate the back order value?

2 Answers