Answer / krish

i think its seviority and priority basis.

Answer / veeru

jkfdsjkfgsjklgl


Resolving with in SLA means every organisation have
maintain certain SLA`s (Service level agreement,so you have
to solve the issue in that time frame.
Example :Business critical - 1-2 Hours
High -- 5 Hours
Medium - 1-3 days
Enhancement - 15 days.

But these are differ from org to org,not a standard.
This qn will also ask the interviews.

Answer / prasad

its based on Priority and severity basis on terms and conditions mentioned in SLA(service lease agreement).

Answer / manoj kumar guin

In our project,We have two kind of SLA that is one for response SLA and one for resolution SLA.

SLA basically depends on priority of the issue.

Thanks

Manoj Kumar guin

Answer / anand kishore

SLA Service level agreement means there is a time-frame made to complete certain work. for example: customer writes an email to us regarding xyz. we have defined a time in which we need to reply the same email. it includes time management and how to prioritise our works.

If the customer is not answered in the given time frame, he/ she will be confused that will my issue be resolved. at least he should receive any kind of notification from customer care that we are working to resolve your issue. It can take more time etc.

I have 3 yrs exp in software develoment and 5 yrs exp in ERP consultant. Now i want to start my carrier in SAP so I have completed SD module from a private certified consultant, Now i want to prepare my self for intreview, can any one suggest me how can i prepare my self. any one contact me on dharm280@gmail.com

2 Answers  

how is the openings of sd consultant? <moderator> Dear chandu, Please post all common enquiries in Forum. </moderator>

1 Answers  

what is baseline and final configuration. at which steop we perform it.

8 Answers   Cognizant,

Without picking can we do the post goods issue?

9 Answers   TCS,

What is sales order item category determination and what is delivery item category determine?

0 Answers  

What are the routines and how u have created?

4 Answers   TCS,

In case of High Priority tickets who will communicate to the client? It is SAP SD Consultant or Project Manager? Please reply asap... Urgent!!!! Waiting for your response eagerly... Thanks in advance

2 Answers   Infosys,

can any one give one scenario of change request

0 Answers  

Hi SD experts pls answer this question, thanks in advance. In new implementation project we do some configuration based on client requirement, here question is On what basis we are doing this. and how we get the details Pls explain with example.

1 Answers   ITC Infotech,

Could anyone explain to me how you were processing the 812 in SAP meaning how would you post your 812 credits? So, 850 creates orders in SAP, what about credit/debit - how do they post in the SAP?

0 Answers  

Over head cost controlling component enables you to plan, allocate, control and monitor overhead costs. which of the following fall under over head cost controlling? a)Cost element accounting b)Cost center accounting c)Internal Orders d)Activity based costing e)Plant based costing.

1 Answers  

How to create a sales document?

1 Answers