Plz can any one tell me about the detailed information of issues raised by the

Plz can any one tell me about the detailed information of
issues raised by the enduser, as an abap developer how we
need to pick up that issues and what are the steps involved
in the process(support project ), and tell me about the
tickets. who is the person that is going to generate the
tickets( send the detailed information regarding the
support project and as a abap developer, what is its roles
and responsibilites from beginning to the end of support
project .

Question Posted / g3

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Plz can any one tell me about the detailed information of issues raised by the enduser, as an abap..

Answer / karthik

generally issues will comes in forms that they r not
comming fine & whar as comes 2 reports like data was
fletching from data base

but in MNC Enduse wount com & contoct us only key user will
com & approch us that too not abaper only functonal peoples

tickets are nothing but issues.. if issues rises they ll
assine one Nomber Ex 5000987A

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