Answer / suneetha

SLA:
Service Level Agreement Between Clint and Consulting
company. All terms and Conditions are there.
Implementation approach as per SLA after post
implementation.

Answer / satya

SLA : Service level aggrement

: Example - Simply we can explain it as
Any errors triggered during the use of the application we
have configured to our client.
Status will be assigned by the company on type of errors
If it's high or medium or low ,it should be compled with in
the SLA(Servie level aggrement) aggrement between clint &
the company.

Answer / guna

SERVICE LEVEL AGREEMENT THAT IS WHO GOING TO SUPPORT TO YOUR
PROJECT.

Answer / isoumo

SLA is an abbreviation for "Service Level Agreement". It means to have guaranteed reaction or resolving times for incidents (= trouble tickets).

For instance you could have defined the following SLA levels For example:

Gold: Reaction time = 30 minutes, resolving time = 4 hours
Silver: Reaction time = 4 hours, resolving time = 24 hours

SLAs normally are part of a contract between a customer and a service provider.

*Or in details description:*

SLA are Service Level Agreements to resolve the tickets by the market. SLA means Service Level agreement. It is the service agreement between a Company and a service provider. For example an IT Organization providing support of SAP / other software / hardware has a agreement. This can be for example categorized based on criticality of the incident. High priority incident has to be resolved on 10 hours. Medium priority incident has a 3 days time to resolve etc

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