Answer / selva prasath

Generally user asks queries through chat or mail.
But when they need something to do from our end..
please ask them to raise ticket ,say for example. if they
user wants to change the password or create a user id or
role changes.
Tell them to raise a ticket to security/Authorization team
with necessary info such as system name,client number.If
any error ask for SU53.
Each ticket counts your productivity.

Cheers
Prasath

Answer / knreddy

thorugh mail or tool like remedy .....

Answer / vaishali

Generally a call is made or an email is drafted to the help
desk and ticket is then raised on the client's behalf.
Usually a transact or user's access form is used to raise a
ticket wherein all the details are been filled.

Answer / koteswararao

Generally tickets are raised by the end users or clients.
each organization having a separate tool box for the purpose
of tickets and then the team leader allot the tickets to
corresponding person through mail.

Answer / prasad

Users will create the Tickets with the help of ticketing tool. Before that they will reach us by email or chat. We need ask them to create a ticket. This Ticket no will help us in Audit.
Ex; User requested for some role , After approval we assigned the role to user.
Every year we have Audit , At that they will ask us how this role was assigned to user. If we have Ticket no , then there will no issues,

I create one BRF+ rule and captured in TR while releasing TR , I am getting error , WHy?

1 Answers   TCS,

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1 How many tickets usually get per day/month in support ? 2 what is the major ticket in your experience ? 3 what is the tool you are using in your company? 4 in situation we will use Derive roles in support project? 5 One User asked me the TCODE access in support project,he got approvals from all,so shal i create new role or can i add that TCODE in his roles? 6 what is ROLE OWNER? 7 What are the daily activities in your Project ?

2 Answers   ADI, AXA, TCS,

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How many profiles we can add to role and if already user has 312 profiles the, how will you provide more profile to user?

2 Answers   Cap Gemini,

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Hi All, We have few users with SAP_ALL profile from 90 days, now i want check what are the transactions they are used till now and i didn’t activate any audit filters in SM19. In this case How can we find?

4 Answers  

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Is there any transaction to see Transport Log. Means, Which data or roles have been transported from which system at what time ?

3 Answers  

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Hi, Can any one tell me the authorization objects for SOD

1 Answers   IBM,

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what is your ticketing tool? can we give some details about how we are getting tickets

0 Answers   CTS,

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We have one request to modify role(adding field value in auth. object) and we have added it. when transporting that role, getting error "role XXXXX type is undetermined" can any body please suggest, how to fix this issue?

2 Answers   Cap Gemini, IBM,

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How we Schedul and administering Background jobs.

2 Answers   IBM,

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You wan to transport user groups from transaction sugr? Would this impact the groups tab in su01? What would you do?

0 Answers  

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Can you explain composite role?

2 Answers  

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which ticketing tool is used in your company?Explain ticketig process?

2 Answers   IBM, TCS,

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