Answer / selva prasath

Generally user asks queries through chat or mail.
But when they need something to do from our end..
please ask them to raise ticket ,say for example. if they
user wants to change the password or create a user id or
role changes.
Tell them to raise a ticket to security/Authorization team
with necessary info such as system name,client number.If
any error ask for SU53.
Each ticket counts your productivity.

Cheers
Prasath

Answer / knreddy

thorugh mail or tool like remedy .....

Answer / vaishali

Generally a call is made or an email is drafted to the help
desk and ticket is then raised on the client's behalf.
Usually a transact or user's access form is used to raise a
ticket wherein all the details are been filled.

Answer / koteswararao

Generally tickets are raised by the end users or clients.
each organization having a separate tool box for the purpose
of tickets and then the team leader allot the tickets to
corresponding person through mail.

Answer / prasad

Users will create the Tickets with the help of ticketing tool. Before that they will reach us by email or chat. We need ask them to create a ticket. This Ticket no will help us in Audit.
Ex; User requested for some role , After approval we assigned the role to user.
Every year we have Audit , At that they will ask us how this role was assigned to user. If we have Ticket no , then there will no issues,

what are the issues you faced with UME?

0 Answers   iGate,

What is the difference between VIRSA Tool and GRC, and does VIRSA tool support to ECC6.0?

5 Answers   Cap Gemini,

what are all the questions covered in "profiles related concepts " please let me know ?

0 Answers   IBM,

Differentiate between temp role and copy role

0 Answers  

What is the difference between authorization object and authorization object class?

0 Answers  

How can we update the unique E-mail IDs for 1000 users at a time?

3 Answers   Satyam,

what is use of su56?

3 Answers   Accenture, IBM,

how to resolve role conflict

2 Answers   IBM,

When validity of role is over its profile get deleted from master record but corresponding role remains as it is, Why ? Can we delete it automatically ?

2 Answers   Patni,

i haven taken training on sap basis... right now i m looking for job .what we are doing in trace (st01)explain in detailed.

2 Answers  

What is a Role in Sap Security and Types of Roles and use of the role?

2 Answers  

What is the User Administration and Role Assignment in CUA.

2 Answers   IBM,