what is your SLA(service level agreement)
Answers were Sorted based on User's Feedback
Answer / thousif
Hi,
Its a service level agreement between company and client. Based on these we solve the priority of the ticket.i.e high, medium,low
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Answer / prasad
level 1 ,level 2 it means low priority and medium priority
| Is This Answer Correct ? | 0 Yes | 4 No |
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