Answer / nag

Ticket means issue or problem, tickets will be rised by the client,
If user face the error then he will mail to core user, then core user will try to resolve it, if he is not able to resolve then will rise ticket and mention the priority in ticketing tool. then that tickets will be assigned to leads, then leads will be assign the tickets to consultents.

the type of issue is based on project

when ever we get tickets first we analyse after that we will take next step,
if the ticket is configuration related then we work on this
if we need the help of abaper to solve the ticket then we've to prepare FS and we've to send this FS to abaper

Answer / rajat

ticket means the problem user faced during the real-time work in sap.maximum ticket is user oriented or configuration related. so if we get user oriented ticket then we use to solve that problem at the mean time of ticket issue but if we get changes/configuration related error then we take abap help or configure it in img menu.

Tell me about the most difficult(typical) ticket you have faced till date in your support project? The ticket should have taken lot of time to get resolved and it should be a rare ticket where you do not these issues more frequently? How to answer this question more confidently? Where do we find difficult tickets so that we can explain in any interview. Please provide me some of the most difficult (2-4)tickets by giving the exact error message the end user is getting & what is ur analysis,findings and finally how did you resolved ( final resolution) that issue in detail along with path & t-codes. Please note that these tickets should be in such a way that it can be explainable in interview. As this question is given lot of weightage in selecting or rejecting the candidate so, It would of great help to me if you can send 2-4 tickets as early as possible. Also I request you to suggest some websites which would be useful in answering such questions. Thanx in advance

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