Answer / pallavi

You can return intercompany items in much the same way as normal returns, but with intercompany items the return order from the external customer creates an intercompany purchase order, which automatically creates an intercompany sales return order.

On the Sales order form, create an order of the type Returned order.

Click Functions > Create credit note to automatically create the sales return lines with the lot ID copied automatically to the lines. The Direct delivery field and the Autocreate intercompany orders field can be changed on the original sales order before performing the copy.

Leave the sales return order. An intercompany purchase order return order and intercompany sales order return order are created automatically.

Perform a packing slip update of the intercompany sales return order in the relevant company. The intercompany purchase order and the original sales order are updated too.

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