Answer / hari

use t-code V_RA or co06 to do the back order processing

Answer / avinash

in sap ...the pre-requites are-- assign plant to availability check BO...make sure all the setting of availability check & tor is done...then go to V_RA . check the order which confirmed and reconfirm the quantity.

note: back order processing is done based on delivery priority
customer.

thanks & regards
avinash

Answer / naveen

Use transaction V_RA - this is the transaction for
Backorder Processing by Sales Document, material, etc. This
reallocates available inventory to specific orders,
customers, etc.

Answer / ravi

It depends on Client - Service Provider Issue tracker
agreement. The mainly issue types are -
1. Change - When some changes are required in existing
process
2. Incident - When something happens suddenly
3. Problem - When provided solution is not working
correctly

Each Issue Type is assigned with Priority 1-5 depends.

Correct/Update me if you have other process/information

Answer / avishek prakash

Whenever high priority delivery customer places order if stock is not available then we go back to open orders of low priority customer and cancel the confirmation of order and assign into high priority delivery customer
order.
The below scenarios backward process is not possible: -
i). If availability check field is 01 then it is not possible.
ii). If you check fixed date and quantities in default setting.

Ex. - Two customer one is 219100 (High delivery priority) and 213100 (Low delivery priority). Stock is 1000 qty and First created two open orders for customer 213100 with 600 and 400 Qty and then high priority customer 100219 gave 400 Qty order then we will cancel 400 Qty orders of 213100 customers and assign 400 qty with 219100 customer.

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