why is ITIL certification required? what is the use of ITIL foundation certification?
Answers were Sorted based on User's Feedback
Answer / vijay kumar allala
ITIL is framework which offers to streamline the IT-enabled
services in increasing the efficiency and effectiveness of
the support. ITIL foundation certification gives to
knowledge about the basic service level concepts like Call
center support/Incident management/Problem
management/change management.
Is This Answer Correct ? | 15 Yes | 2 No |
Answer / guest
ITIL (®), is a series of documents that are used to aid the
implementation of a framework for IT Service Management, or
quoting the OGC
Is This Answer Correct ? | 17 Yes | 7 No |
Answer / praveen kumar
The certification makes an professional to understand the IT practices and set of specialized organizational capabilities for providing value to customers in the form of services.
Is This Answer Correct ? | 10 Yes | 1 No |
Answer / sathish
Getting ITIL foundation certified will help to gain the
confidence of your team / department and also will show
one's batter understanding of ITIL processes.
Is This Answer Correct ? | 10 Yes | 5 No |
Receivers in the communication model filter their information through all of the following except: A. Culture B. Knowledge of subject C. Conflict D. Language
How project comes to a software company? what is the role of sales department,marketing department,delivery manager,project manager in a software development? simply,what is project life cycle?
You are preparing a diagram that plots two variables, the dependent variable and the independent variable, to see the relationship between the two elements. What kind of diagram are you using? A. Cause-and-effect diagram B. Control chart C. Flowchart D. Scatter diagram
You are a project manager with several years of experience in project management. You’ve just accepted your first project in a foreign country. You've been in the country a week or two and are experiencing some disoriented feelings. This is known as: A. Collocation B. Diversity shock C. Global culturing D. Culture shock
Describe size oriented metrics.
You are the project manager for Fun Days vacation packages. Your new project assignment is to head up the Fun Days resort opening in Austin, Texas. You are estimating the duration of the project plan activities, devising the project schedule, and monitoring and controlling deviations from the schedule. Which of the Project Management Knowledge Areas are you working in? A. Project Scope B. Project Quality C. Project Integration D. Project Time
Performance reporting tools and techniques include all of the following except: A. Earned value analysis B. Statistical sampling C. Variance analysis D. Performance reviews
Your company, Kick That Ball Sports, has appointed you project manager for their new Cricket product line introduction. This is a national effort, and all the retail stores across the country need to have the new products on the shelves before the media advertising blitz begins. The product line involves three new products, some with multiple deliverables. You are ready to create the WBS. Which of the following is true? A. The WBS should include the three new products and the advertising campaign as level two deliverables. B. The WBS should include the three new products as level two deliverables. C. The WBS should include the three new products as level two deliverables and the advertising campaign as a level three deliverable. D. The WBS should include the three new products and the advertising campaign as level three deliverables.
What is tracing process? How this can be enabled?
You are the project manager for a cable service provider. Your team members are amiable with each other and are careful to make project decisions jointly. Which of the following is true? A. They are in the smoothing stage of Team Development. B. They are in the norming stage of Team Development. C. They are in the forming stage of Team Development. D. They are in the forcing stage of Team Development.
Each of the following describes an element of the Scope Definition process except: A. Breaking down the major deliverables of the project into smaller, manageable components B. Supporting detail C. Decomposition D. Improving the accuracy of time and cost estimates
You are the project manager for Design Your Web Site, Inc. Your company is designing the website for a national grocery score chain. You have your activity list in hand and are ready to diagram the activity dependencies using the PD technique. You know that: A. PDM uses AON diagramming methods. B. PDM uses AOA diagramming methods. C. PDM uses ADM diagramming methods. D. PDM uses PDM diagramming methods.