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why is ITIL certification required? what is the use of ITIL foundation certification?
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Answer / vijay kumar allala
ITIL is framework which offers to streamline the IT-enabled
services in increasing the efficiency and effectiveness of
the support. ITIL foundation certification gives to
knowledge about the basic service level concepts like Call
center support/Incident management/Problem
management/change management.
| Is This Answer Correct ? | 15 Yes | 2 No |
Answer / guest
ITIL (®), is a series of documents that are used to aid the
implementation of a framework for IT Service Management, or
quoting the OGC
| Is This Answer Correct ? | 17 Yes | 7 No |
Answer / praveen kumar
The certification makes an professional to understand the IT practices and set of specialized organizational capabilities for providing value to customers in the form of services.
| Is This Answer Correct ? | 10 Yes | 1 No |
Answer / sathish
Getting ITIL foundation certified will help to gain the
confidence of your team / department and also will show
one's batter understanding of ITIL processes.
| Is This Answer Correct ? | 10 Yes | 5 No |
You are the project manager for Heartthrobs by the Numbers Dating Services. You’re working on an updated Internet site that will display pictures as well as short bios of prospective heartbreakers. You have your activity list and resource requirements in hand and are planning on using qualitatively based durations and reserve time to determine activity durations. Which of the following is true? A. You are using inputs of the Activity Duration Estimating process. B. You are using tools and techniques of the Cost Estimating process. C. You are using tools and techniques of the Activity Duration Estimating process. D. You are using inputs of the Cost Estimating process.
How do you handle conflicts in the Team Management ?
This measurement is the value of the work that's been completed to date: A. PV B. AC C. EV D. EAC
You are refining the product description for your company's new line of ski boots. Which of the following is true? A. You are in the Initiation process of your project and know that the product description will contain more detail in this stage and that a decreasing amount of detail will be added to it as the project progresses. B. You are in the Planning process of your project and know that the product description will contain less detail in this stage and greater detail as the project progresses. C. You are in the Initiation process of your project and know that the product description should contain the most detail possible at this stage, as this is critical information for the Planning process D. You are in the Initiation process of your project and know that the product description will contain less detail in this stage and greater detail as the project progresses.
how to handle project single handed?and what are the roles and responsibilities of a project leader?
You are a project manager working in a foreign country. You observe that some of your project team members are having a difficult time adjusting to the new culture. You provided them training on cultural differences and the customs of this country before arriving, but they still seem uncomfortable and disoriented. Which of the following is true? A. This is the result of working with teams of people from two different countries. B. This condition is known as culture shock. C. This is the result of jet lag and travel fatigue. D. This condition is known as global culturalism.
This process applies evaluation criteria to the bids and proposals received from potential vendors: A. Solicitation B. Contract Administration C. Source Selection D. Quality Assurance
How do you handle change request?
All of the following are characteristics of the project Closing processes except: A. Probability for success is greatest here. B. The project manager's influence is greatest here. C. The stakeholders' influence is least here. D. Risk is greatest here.
You are a project manager for Snow Fun, a chain of retail shops specializing in winter spurts gear and clothing. You've been working on contract with Snow Fun and are ready to move on to your next assignment. As the project manager, you know all of the following are true regarding the project Closing processes except: A. Administrative Closure is always required at the close of the project. B. The Closing processes are the most often skipped processes. C. Administrative Closure should occur prior to Contract Closeout. D. Both Closing processes verify that the work and product of the project were completed satisfactorily.
You know that PV = 475, AC = 430, EV = 480, EAC = 40, and BAC = 525. What is VAC? A. 440 B. 390 C. 485 D. 435
You have been asked to submit a proposal for a project that has been put out for bid. First, you attend the bidders conference to ask questions of the buyers and to hear the questions some of the other bidders will ask. Which of the following is true? A. Bidders conferences are a tool and technique of the Source Selection process. B. Bidders conferences are an output of the Source Selection process. C. Bidders conferences are an output of the Solicitation process. D. Bidders conferences are a tool and technique of the Solicitation process.
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