Interested to Buy Any Domain ? << Click Here >> for more details...
why is ITIL certification required? what is the use of ITIL foundation certification?
- 4 Answers
- 16076 Views
- I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / vijay kumar allala
ITIL is framework which offers to streamline the IT-enabled
services in increasing the efficiency and effectiveness of
the support. ITIL foundation certification gives to
knowledge about the basic service level concepts like Call
center support/Incident management/Problem
management/change management.
| Is This Answer Correct ? | 15 Yes | 2 No |
Answer / guest
ITIL (®), is a series of documents that are used to aid the
implementation of a framework for IT Service Management, or
quoting the OGC
| Is This Answer Correct ? | 17 Yes | 7 No |
Answer / praveen kumar
The certification makes an professional to understand the IT practices and set of specialized organizational capabilities for providing value to customers in the form of services.
| Is This Answer Correct ? | 10 Yes | 1 No |
Answer / sathish
Getting ITIL foundation certified will help to gain the
confidence of your team / department and also will show
one's batter understanding of ITIL processes.
| Is This Answer Correct ? | 10 Yes | 5 No |
What is one of the advantages of a functional structure? A. All employees report to one manager and have a clear chain of command. B. All employees report to two or more managers, but project team members show loyalty to functional managers. C. The organization is focused on projects and project work. D. Teams are collocated.
Your project was just completed. Due to some unfortunate circumstances, the project was delayed causing cost overruns at the end of the project. Which of the following is true? A. You document the circumstances as lessons learned. B. You pay particular attention to archiving the financial records for this project. C. Your project ended due to starvation because of the cost overruns. D. You document the circumstances surrounding the project completion during the Scope Verification process.
All of the following are true about decomposition except: A. It's an output of the Scope Definition process. B. It's a tool and technique of the Scope Definition process. C. It is used to create a WBS. D. It subdivides the major deliverables into smaller components.
You are the project manager for a cable service provider. Your team members are amiable with each other and are careful to make project decisions jointly. Which of the following is true? A. They are in the smoothing stage of Team Development. B. They are in the norming stage of Team Development. C. They are in the forming stage of Team Development. D. They are in the forcing stage of Team Development.
All of the following are tools and techniques of the Quality Control process except: A. Monte Carlo Analysis B. Statistical sampling C. Pareto diagrams D. Trend analysis
Your project sponsor has requested a cost estimate for the project. She would like the cost estimate to be as accurate as possible as this might be her one and only chance to secure the budget for this project due to recent cuts in special projects. You decide: A. To use analogous estimating techniques B. To use bottom-up estimating techniques C. To use top-down estimating techniques D. To use expert judgment techniques
Three people are responsible for establishing cost of quality theories. Crosby and Juran are two of them, and their theories respectively are: A. Grades of quality, fitness for use B. Fitness for use, zero defects C. Zero defects, fitness for use D. Cost of quality, zero defects
All of the following are tools and techniques of the Integrated Change Control process except: A. Configuration management B. Performance measurements C. Change requests D. Additional planning
You are a project manager for a telecommunications firm. You're working on a project that entails upgrading technical hardware and equipment. The estimated cost of the hardware and equipment is $1,725,000. You are reviewing products from three different vendors. One of the vendors offers you and your family the use of the company yacht for the upcoming three-day weekend. What is the most appropriate response? A. Thank them and accept. You don't believe there is a conflict of interest or an integrity issue at stake. B. Thank them and decline. You know this could be considered personal gain, which could call your integrity into question. C. Thank them and accept. Immediately report your actions to the project sponsor so that your motives are not called into question after the fact. D. Thank them and decline. You know this could be considered an integrity issue on the part of the vendor.
What are the inputs to the Initiation process? A. Product description, strategic plan, project selection criteria, and historical information B. Product description, strategic plan, project overview document, and historical information C. Strategic plan, project overview document, feasibility study, and historical information D. Product description, strategic plan, constraints, and assumptions
What are decision models? A. Project selection criteria B. Project selection methods C. Project selection committees D. Project resource and budget selection criteria
You are a project manager for Laredo Pioneer’s Traveling Rodeo Show. You’re heading up a project to promote a new line of souvenirs to be sold at the shows. You need to gather the inputs to write the scope statement. You gather which of the following? A. Project charter, product description, assumptions, and constraints B. Project charter, product analysis, and cost benefit analysis C. Product description, product analysis, and project charter D. Product description, assumptions, constraints, and product analysis
Design Patterns 
