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why is ITIL certification required? what is the use of ITIL foundation certification?
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ITIL (®), is a series of documents that are used to aid the
implementation of a framework for IT Service Management, or
quoting the OGC
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You are a project manager for Fountain of Youth Spring Water bottlers. You are installing a new accounting system and have identified several problems and their causes. You decide to use which of the following flowcharts to diagram the problems' causes and effects? A. Decision tree diagram B. Fishbone diagram C. Benchmark diagram D. Simulation tree diagram
You are a fabulous project manager, and your team thinks highly of you. You are well respected by the stakeholders, management ream, and project team. When you make decisions, others follow your lead as a result of which of the following? A. Referent power B. Expert power C. Legitimate power D. Punishment power
You are preparing a cash flow analysis for a project the company is considering undertaking. The project's cost is $525,000, and expected cash inflows are $125,000 the first year and then $75,000 per quarter the second year and $100,000 per quarter after that. What is the payback period? A. 16 months B. 27 months C. 32 months D. 28 months
Explain the Principals of Management
How do you start a project plan?
You are a project manager who believes people will always perform at their best if given the proper expectations and motivation. Which theory do you subscribe to? A. Theory X B. Hygiene theory C. Contingency theory D. Theory Y
Halloween is approaching fast. Your market research shows that the little yellow chicks and pink bunny marshmallow candies are the best-selling candy at Easter time, outselling all other types of candies. This prompts the company to introduce a new version of marshmallow candies with Halloween themes this season. Which of the following is true? A. This project came about due to customer request, and the primary constraint is time B. This project came about due to market demand, and the primary constraint is time. C. This project came about due to market demand, and the primary constraint is quality. D. This project came about due to customer request, and the primary constraint is quality.
The product description, strategic plan, project selection criteria, and historical information are considered: A. Inputs to the project Planning process B. Inputs to the project Overview process C. Inputs to the project Initiation process D. Inputs to the project Execution process
How do you communicate bad news in your team?
You are the project manager for a new construction project in your city. Your longtime personal friend is bidding on the project. They've asked you to give them an indication of the budget for this project so that they do not overbid and lose the deal. What is the most appropriate response? A. Give the information to your friend. You know their character and can trust that they won't tell anyone. B. Tell your friend that after all this time, they should know you better than to think you'd put your personal integrity on the line or compromise your job due to a conflict of interest. Decline to give them the information. C. Tell your friend you'll give them the information if they'll promise not to tell anyone and if they'll agree to help you out with some materials on your basement-refinishing project. D. Give the information to your friend and inform the project sponsor so that the information can be shared with the other bidders as well.
Which of the following is constraint chat you might find during the Organizational Planning process? A. Organizational structure, expected staff assignments, collective bargaining agreements, and project management team preferences B. Organizational structure, organizational interfaces, technical interfaces, and interpersonal interfaces C. Organizational interfaces, expected staff assignments, collective bargaining agreements, and project management team preferences D. Organizational interfaces, technical interfaces, and interpersonal interfaces
You have been hired as a contract project manager for Grapevine Vineyards. Grapevine wants you to design an Internet wine club for their customers. Customers must pre-register before being allowed to order wine over the Internet so that legal age can be established. You tested using data from Grapevine's existing database. This new module cannot be tested until the data from the existing system is loaded. This is an example of which of the following? A. Preferential logic B. Soft logic C. Discretionary dependency D. Hard logic
You are working on a project that was proceeding well until a manufacturing glitch occurred that requires corrective action. It turns out the glitch was an unintentional enhancement to the product, and the marketing people are absolutely crazy about its potential. The corrective action is canceled, and you continue to produce the product with the newly discovered enhancement. As the project manager, you know that a change has occurred to the product scope as the glitch changed the characteristics of the product. Which of the following is true? A. Changes to product scope are reflected in the project scope. B. Changes to product scope are reflected in the integrated change control plan. C. Changes to product scope are a result of changes to the product description. D. Changes to product scope are a result of corrective action.
You are the project manager for a top-secret software project for an agency of the United States Government. Your mission, should you choose to accept it, is to complete the project using internal resources. The reason is because getting top secret clearances for contractors takes quite a bit of time and waiting for clearances would jeopardize the implementation date. Your programmers are 80 percent of the way through the programming and testing work when your agency appoints a new executive director. Your programmer’s are siphoned off this project to work on the executive director's hot new project. Which of the following addresses the purpose of Scope Verification in this case? A. It determines the correctness and completion of all the work B. It documents the level and degree of completion C. It determines if the project results comply with quality standards D. It documents the correctness of the work according to stakeholders' expectations
Your project involves the research and development of a new food additive. You’re ready to release the product to your customer when you discover that a minor reaction might occur in people with certain conditions. The reactions to date have been very minor, and no known long-lasting side effects have been noted. As project manager you should: A. Do nothing because the reactions are so minor that very few people will be affected. B. Inform the customer that you've discovered this condition and tell them you'll research it further to determine the impacts. C. Inform your customer that there is no problem with the additive release the product to them. D. Tell the customer you'll correct the reaction problems in the next batch but you'll release the first batch of product to them now to begin using.
