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why is ITIL certification required? what is the use of ITIL foundation certification?
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ITIL (®), is a series of documents that are used to aid the
implementation of a framework for IT Service Management, or
quoting the OGC
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What are the characteristics of management?
You are the project manager for a new website for the local zoo. You need to perform Qualitative Risk Analysis. When you've completed this process, you'll produce all of the following outputs except: A. Overall risk ranking for the project B. List of prioritized risks C. Inputs to other processes D. List of risks for additional analysis and management
You are ready to perform the Activity Sequencing process for your project. To make your job easier, you're going to use a software tool to help you draw a PDM network diagram. Most software programs use this technique. You know all of the following are true regarding the PDM except: A. It shows the activities on arrows and connects them to dependencies usually depicted as circles. B. It’s also called AON. C. It shows the activities in boxes with arrows connecting the dependent activities. D. It uses four types of dependency relationships of which finish to start is one.
How does a project manager can avoid the above given ten points for the success of project.
You are the project manager for a top-secret software project for an agency of the United States Government. Your mission, should you choose to accept it, is to complete the project using internal resources. The reason is because getting top secret clearances for contractors takes quite a bit of time and waiting for clearances would jeopardize the implementation date. Your programmers are 80 percent of the way through the programming and testing work when your agency appoints a new executive director. Slowly but surely your programmers are taken off this project and reassigned to the executive director's hot new project. Which of the following type of project ending is this? A. Starvation B. Extinction C. Addition D. Integration
All of the following are true regarding parametric modeling except: A. It's a form of top-down estimating. B. It's a mathematical model. C. It's a tool used to estimate project costs. D. It's a tool used to estimate project time.
Your project sponsor has requested a cost estimate for the project. She would like the cost estimate to be as accurate as possible as this might be her one and only chance to secure the budget for this project due to recent cuts in special projects. You decide: A. To use analogous estimating techniques B. To use bottom-up estimating techniques C. To use top-down estimating techniques D. To use expert judgment techniques
What are the Quality Planning process outputs? A. Quality management plan, bench marking, checklists, evaluation criteria B. Quality management plan, bench marking, operational definitions C. Quality management plan, checklists, inputs to other processes D. Quality management plan, operational definitions, checklists, inputs to other processes
The project manager has the greatest influence over quality during which process? A. Quality Planning B. Quality Assurance C. Quality Control D. Quality Change Control
A project is considered successful when: A. The product of the project has been manufactured. B. The project sponsor announces the completion of the project. C. The product of the project is turned over to the operations area to handle the ongoing aspects of the project. D. The project meets or exceeds the expectations of the stakeholders.
You are the project manager for Lucky Stars nightclubs. They specialize in live country and western band performances. Your newest project is in the Planning process. You've published the scope statement and scope management plan. The document that describes who will receive copies of this information as well as future project information, how it should be distributed, and how the information should be stored and filed is which of the following? A. Scope management plan B. Communications management plan C. Information distribution plan D. Project charter
As a PMP, you will be required to comply with the Project Management Professional Code of Professional Conduct. This code refers to all of the following except: A. Reporting conflicts of interest B. Reporting experience and PMP status truthfully C. Complying with stakeholder requirements D. Complying with rules and policies of foreign countries
Which of the following is true regarding the critical path? A. It should never be compressed. B. It allows for looping and branching. C. The critical path technique is the same as PERT. D. It's the duration of all tasks with zero float.
What are the tools and techniques of the Contract Administration process? A. Contract change control system, payment system, payment requests B. Contract change control system, contract negotiations, payment system C. Contract change control system, contract negotiations, contract changes D. Contract change control system, performance reporting, payment system
All of the following are true regarding the project plan except: A. Some of its inputs are outputs from other Planning processes. B. It's used to guide the project executing and controlling processes and is the baseline used to measure project performance. C. It consists of one document that should be formally approved and signed by stakeholders. D. It contains things like the WBS, project schedule, and resource assignments.
