why is ITIL certification required? what is the use of ITIL foundation certification?
Answer Posted / sathish
Getting ITIL foundation certified will help to gain the
confidence of your team / department and also will show
one's batter understanding of ITIL processes.
| Is This Answer Correct ? | 10 Yes | 5 No |
Post New Answer View All Answers
You are working on a project and are in the Quality Planning process. You know that if the customer requirements are not satisfied while the product is still in the control of the organization, it may result in corrective action, rework, scrapping, and downtime. Which of the following is true regarding the cost of quality? A. Cost of quality is an output of this process, and this is an internal failure cost. B. Cost of quality is a tool and technique of this process, and this is a prevention cost. C. Cost of quality is an output of this process, and this is a prevention cost. D. Cost of quality is a tool and technique of this process, and this is an internal failure cost.
What are the different project scheduling techniques?
You are a project manager for Candy Works candy factory. Your project involves reporting information from the newly installed candy-counting machine to the financial system. This will give executives the ability to see production run counts at any time during the day. You need to purchase an expensive piece of hardware as part of this project. One of the vendors bidding on the project is a close friend. In order to win the bid, she needs to know how much money the company is willing to spend on the equipment and consulting. Your friend asks you to give her this confidential information and not tell anyone you did. Which of the following is the most appropriate response? A. Tell your friend that as a PMP, you're required to abide by the Project Management Professional Code of Professional Conduct and this would violate the code as it's a conflict of interest. B. Tell your friend that as a PMP, you're required to abide by the Project Management Professional Code of Professional Conduct and this would violate the code as it’s a personal gain. C. Tell your friend that as a PMP, you're required to abide by the Project Management Professional Standards and Ethics Code and this would violate the code as it’s a conflict of interest. D. Tell your friend that as a PMP, you’re required to abide by the Project Management Professional Standards and Ethics Code and this would violate the code as it’s an ethics violation.
As a project manager, you're responsible for maintaining and ensuring integrity for all of the following except: A. Personal integrity of others B. Project management process C. Personal integrity D. Product integrity
What is tracing process? How this can be enabled?
You've reached a stale of independence where you're able to express yourself and perform at your peak level of performance. Being the best you can be is the motivator that drives you. Which of the following is true? A. This is an example of the Expectancy theory. B. You've reached self-actualization in Maslow's Hierarchy. C. This is an example of the Hygiene theory. D. You've reached the highest level of the Achievement theory.
Your team is split between two buildings on either side of town. As a result, the team isn't very cohesive because the members don't know each other very well. The team is still in the storming stage because of the separation issues. Which of the following should you consider? A. Corrective action B. Collocation C. Training D. Conflict resolution
Why do you want to switch over from IT to management?
Describe the risk in software engineering.
You are the project manager for a custom home-building construction company. You are working on the model home project for the upcoming Show Homes Tour. The model home includes Internet connections in every room and talking appliances. You are working on the cost budget for this project. Which of the following is true? A. This process assigns cost estimates to project activities including risks and contingency plans. B. The cost baseline will be used to measure variances and future project performance. C. This process assigns cost estimates for expected future period operating costs. D. The cost baseline is the expected cost for the project.
All of the following are tools and techniques of the Integrated Change Control process except: A. Configuration management B. Performance measurements C. Change requests D. Additional planning
What are the different kinds of project management tools you worked with?
Receivers in the communication model filter their information through all of the following except: A. Culture B. Knowledge of subject C. Conflict D. Language
You are the project manager for a nonprofit organization. Your project has come about due to a social need. Your sponsor wants to get right to the Planning process. However, you know that a scope statement should be published prior to proceeding to the Planning processes. All of the following are true regarding scope statements except: A. It documents roles and responsibilities. B. It can be modified to reflect changes to the scope of the project. C. It describes the project deliverables, requirements, and objectives D. It serves as a baseline for future project decisions.
Which of the following is displayed as an S-curve? A. Gantt B. Cost baseline C. Critical path D. PERT