why is ITIL certification required? what is the use of ITIL foundation certification?
Answer Posted / sathish
Getting ITIL foundation certified will help to gain the
confidence of your team / department and also will show
one's batter understanding of ITIL processes.
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You are the project manager for a large construction project. The project objective is to construct a set of outbuildings to house the Olympic support team that will be arriving in your city 18 months from the project start date. You've been given a budget of $12 million to complete this project. Resources are easily attained. Which of the triple constraints is the primary constraint for this project? A. Time, because the date cannot be moved B. Money, because the budget is set at $12 million C. Resources, because they're not fixed D. Quality, because the buildings have to be functional and safe
The project charter: A. Includes a product description, describes the business need of the project, and is published by the project manager B. Includes a product description, describes the business need of the project, and is published by the project sponsor C. Includes the contract when the project is performed by a vendor and is published by a manager external to the project D. Includes a product description, describes the business need of the project, and is published by a manager external to the project
Performance reporting tools and techniques include all of the following except: A. Earned value analysis B. Statistical sampling C. Variance analysis D. Performance reviews
Which of the following is displayed as an S-curve? A. Gantt B. Cost baseline C. Critical path D. PERT
You are the project manager for a cable service provider. Your project team is researching a new service offering. They have been working together for quite some time and are in the performing stage of Team Development. This stage of Team Development is similar to which of the following? A. Smoothing B. Achievement theory C. Hygiene theory D. Self-actualization
What are the different software reengineering activities?
Which of the following is true regarding constraints and assumptions? A. Constraints restrict the actions of the project team, and assumptions are considered true for planning purposes. B. Constraints are considered true for planning purposes, and assumptions limit the options of the project team. C. Constraints consider vendor availability and resource availability to be true for planning purposes. Assumptions limit the project teamwork within predefined budgets or time lines. D. Constraints and assumptions are inputs to the Initiation process. They should be documented, as they will be used throughout the project Planning process.
You work for a large manufacturing plant. You're in the Initiation process of a new project for an overseas product release. This is the company's first experience in the overseas market, and they hope to make a big splash with the introduction of this product. The project entails producing your product in a concentrated formula and packaging it in smaller containers than the U.S. product uses. A new machine is needed in order to mix the first set of ingredients in the concentrated formula. Which of the following actions should the project manager take? A. The project manager should document the project's goals and known deliverables in a high-level overview document and recommend the project proceed. B. The project manager should document the project's goals and known deliverables in a high-level overview document and assume the project is a go. C. The project manager should document the project's goals and known deliverables in a high-level overview document and recommend a feasibility study be performed. D. The project manager should document the project's goals and known deliverables in a high-level overview document and deliver it to the stakeholders.
Which of the following might require rebaselining of the cost baseline? A. Corrective action B. Revised cost estimates C. Updates to the cost management plan D. Budget updates
You are the project manager for a large construction project. The project objective is to construct a set of outbuildings to house the Olympic support team that will be arriving in your city 18 months from the project start date. Resources are not readily available as they are currently assigned to other projects. Jack, an expert crane operator, is needed for this project two months from today. Which of the following skills will you use to get Jack assigned to your project? A. Negotiation and influencing skills B. Communication and organizational skills C. Communication skills D. Problem-solving skills
You are working on a project and are in the Quality Planning process. You know that if the customer requirements are not satisfied while the product is still in the control of the organization, it may result in corrective action, rework, scrapping, and downtime. Which of the following is true regarding the cost of quality? A. Cost of quality is an output of this process, and this is an internal failure cost. B. Cost of quality is a tool and technique of this process, and this is a prevention cost. C. Cost of quality is an output of this process, and this is a prevention cost. D. Cost of quality is a tool and technique of this process, and this is an internal failure cost.
What are the qualities of a good project manager?
You are the project manager for the Late Night Smooth Jazz Club chain, with stores in 12 states. Smooth Jazz is considering opening a new club in Kansas City or Spokane. You have derived the following information: Project Kansas City: The payback period is 27 months, and the IRR is 35 percent. Project Spokane: The payback period is 25 months, and the IRR is 32 percent. Which project should you recommend to the selection committee? A. Project Spokane because the payback period is shortest B. Project Kansas City because the IRR is highest C. Project Spokane because the IRR is lowest D. Project Kansas City because the payback period is longest ?
Why do you want to switch over from IT to management?
You are a project manager for Laredo Pioneer’s Traveling Rodeo Show. You're heading up a project to promote a new line of souvenirs to be sold at the shows. You're ready to write the scope statement, and you know it should contain which of the following? A. Project justification, benefit/cost analysis, project deliverables, and product analysis B. Product analysis, project product, and project deliverables C. Project justification, project product, project deliverables, and project objectives D. Product analysis, project deliverables, benefit/cost analysis, and project objectives