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why is ITIL certification required? what is the use of ITIL foundation certification?
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Answer Posted / praveen kumar
The certification makes an professional to understand the IT practices and set of specialized organizational capabilities for providing value to customers in the form of services.
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You are a contract project manager working with the State of Bliss. Your latest project involves rewriting the Department of Revenue's income tax system. One of the key stakeholders is a huge movie huff, and she has the power to promote you into a better position at the conclusion of this project. She's discovered that one of her favorite superstars lives in the State of Bliss and therefore must file income tax star. What is the most appropriate response? A. Report her to the management team B. Refuse to comply with the request, citing conflict of interest and violation of confidential company data C. Look up the information she's requested. Since the data is considered part of the project, there is no conflict of interest D. You believe that tax records are public information, so you comply with the request
What are the tools and techniques of the Quantitative Risk Analysis process? A. Checklists, flowcharting, interviewing B. Interviewing, sensitivity analysis, decision tree analysis, simulation C. Checklists, sensitivity analysis, decision tree analysis, information-gathering techniques D. Interviewing, checklists, assumptions analysis, risk probability impact
Describe function-oriented metrics.
Describe resource planning during the estimation of software project.
As a PMP, one of your responsibilities is to ensure integrity on the project. When your personal interests are put above the interests of the project or when you use your influence to cause others to make decisions in your favor without regard for the project outcome, this is considered: A. Conflict of interest B. Using professional knowledge inappropriately C. Culturally unacceptable D. Personal conflict issue
You are a project manager for a telecommunications firm. You're working on a project that entails upgrading technical hardware and equipment. The estimated cost of the hardware and equipment is $1,725,000. You are reviewing products from three different vendors. One of the vendors invites you to lunch. What is the most appropriate response? A. Thank them but let them know this could be a conflict of interest since you haven't made a decision about which vendor you're going to choose. B. Thank them and decline. You know this could be considered personal gain, which could call your integrity into question. C. Thank them and accept. You don't believe there is a conflict of interest or a personal integrity issue. D. Thank them and decline. You believe this could be a conflict of interest on the part of the vendor, and you don't want to encourage that behavior.
Integrity in the project management field is accomplished through all of the following except: A. Training to learn how to manage relationships with others from different cultures B. Adhering to an ethical code C. Applying established project management processes D. Following the Project Management Professional Code of Professional Conduct
Which organization has set the de facto standards for project management techniques? A. PMBOK B. PMO C. PMI D. PMA
What is one of the advantages of a functional structure? A. All employees report to one manager and have a clear chain of command. B. All employees report to two or more managers, but project team members show loyalty to functional managers. C. The organization is focused on projects and project work. D. Teams are collocated.
You are the project manager for a new website for the local zoo. You need to perform Quantitative Risk Analysis. You'll use all of the following tools and techniques to accomplish this except: A. Data precision ranking B. Sensitivity analysis C. Decision tree analysis D. Interviewing
Project selection criteria might include: A. Benefit measurement methods B. Constrained optimization analysis C. NPV calculations D. Potential market share or increased public perception
Describe capability maturity model (cmm).
Each of the following is true regarding the risk management plan except: A. The risk management plan is an output of the Risk Management Planning process B. The risk management plan includes a description of the responses to risks and triggers. C. The risk management plan includes thresholds, scoring and interpretation methods, responsible parties, and budgets. D. The risk management plan is an input to all the remaining risk planning processes.
Which logical relationship does the PDM use most often? A. Start to finish B. Start to start C. Finish to finish D. Finish to start
You are project manager for a nonprofit organization. Your project has come about due to a social need. Your sponsor wants to get right to the Planning process. However, you know that a project charter should be published prior to proceeding to the Planning processes. All of the following are true regarding project charters except: A. Project charters always include cost and time estimates. B. Project charters always include the product description and business need for the product. C. Project charters recognize and acknowledge the existence of the project. D. Project charters commit organizational resources to the project.
