why is ITIL certification required? what is the use of ITIL foundation certification?
- 4 Answers
- 14848 Views
- I also Faced
- E-Mail Answers
Answer Posted / praveen kumar
The certification makes an professional to understand the IT practices and set of specialized organizational capabilities for providing value to customers in the form of services.
| Is This Answer Correct ? | 10 Yes | 1 No |
Post New Answer View All Answers
Brainstorming and the Delphi technique are two types of information-gathering techniques found in which process? A. Risk Management Planning B. Risk Response Control C. Risk Identification D. Quantitative Risk Analysis
You are a project manager for Cashiers systems. Your company produces cashiering systems and software for the retail industry. Your customer has requested a change to the product. You will handle this change using the scope change control system. All of the following are true except: A. Changes to product scope should be reflected in project scope. B. Project scope changes may result in adjustments to the performance measurement baselines. C. Changes to project scope should be reflected in the product scope. D. Scope changes may result in performance improvements.
What is the triple constraint triangle in project management?
Your project has experienced some changes to the agreed-upon WBS elements. The changes were approved through the proper change control process. The WBS changes may in turn require which of the following? A. Scope changes B. Cost changes C. Schedule revisions D. Risk response changes
What is raid in project management?
You are an international project manager from the United States living in a foreign country. The project you're working on has lasted two-and-a-half years. During that time, you've really gotten to feel comfortable in the foreign country and have enjoyed living in their culture. The project has just ended, and you've returned to the United States. Upon your return, you're surprised to find that you're feeling a little disoriented as you've gotten so used to the foreign culture and its slower pace that you've forgotten what some things are like in the US. This experience is known as: A. Diversity shock B. Global norming C. Culture shock D. Culture norming
During contract negotiations, your vendor tells you that the equipment originally bid in the RFP is no longer available. They say the best solution is to buy the new equipment they're offering, which is a higher price than the original equipment. You have concerns that the new equipment might not be compatible with existing equipment and try to discuss this with them. They remind you that this decision was already made during the last contract negotiation meeting so there's no need to continue to discuss it. This is an example of which of the following? A. Proposal B. Compromise C. Storming D. Fair accomplish
All of the following are true regarding the Executing processes except: A. Executing has one core process. B. The majority of the project budget is spent here. C. The greatest conflicts are schedule conflicts. D. Project performance is measured to identify variances.
What are the five project management process groups, in order? A. Initiation, Executing, Planning, Controlling, and Closing B. Initiation, Controlling, Planning, Executing, and Closing C. Initiation, Planning, Controlling, Executing, and Closing D. Initiation, Planning, Executing, Controlling, and Closing
This measurement is the value of the work that's been completed to date: A. PV B. AC C. EV D. EAC
You are a project manager for Waterways Houseboats, Inc. You have been asked to perform a benefit/cost analysis for two proposed projects. Project A costs $2.4 million with potential benefits of $12 million and future operating cost of $3 million. Project B costs $2.8 million with potential benefits of $14 million and future operating costs of $2 million. Which project should you recommend? A. Project A because the cost to implement is cheaper than Project B B. Project A because the potential benefits plus the future operating costs are less in value than the same calculation for Project B C. Project B because the potential benefits minus the implementation and future operating costs are greater in value than the same calculation for Project A D. Project B because the potential benefits minus the costs to implement are greater in value than the same calculation for Project A
A project is considered successful when: A. The product of the project has been manufactured. B. The project sponsor announces the completion of the project. C. The product of the project is turned over to the operations area to handle the ongoing aspects of the project. D. The project meets or exceeds the expectations of the stakeholders.
You are a project manager working for Mail House King. Your company processes orders for several mail-order catalog companies. Your project is to install new mail-sorting equipment and software. You’ve had some problems and experienced some variances so far during the project. You do not expect these variances to continue, as they're atypical. Your project sponsor has asked for an EAC. You know the following information: PV = 800, BAC = 700, EV = 675, AC = 750, and ETC = 30. Which of the following is the correct EAC given the circumstances? A. 25 B. 760 C. 775 D. 833
Your hardware vendor left you voicemail saying that a snowstorm in the Midwest will prevent your equipment from arriving on time. You identified a risk response for this risk and have arranged for a local company to lease you the needed equipment until yours arrives. This is an example of which risk response strategy? A. Transference B. Acceptance C. Mitigation D. Avoidance
During the opening rounds of contract negotiation, the other party uses a fait accompli lactic. Which of the following is true? A. One party agrees to accept the offer of the other party but secretly knows they will bring the issue hack up at a later time. B. One party claims the issue under discussion was documented and accepted as part of Scope Verification. C. One party claims the issue under discussion has already been decided and can't be changed. D. One party claims to accept the offer of the other party provided a contract change request is submitted describing the offer in detail.
