Answer / satish

High Priority - Should fix in 8 Business hours. Business critical and no work around is available. Ex:Production impacted, Shipping activities are stopped.
Medium - 3 Business Days. Business impacted but can run the business with workaround. Normally on pricing, outputs.
Low Priority - No exact time limit, should fix in 20 - 30 Business days, depends on the resource availability and business requirement. Ex: route determination for planned shipping.

Fix: Issue with existing system system ex: config wrong or impacted by another project or impacted by other enhancement and impacted by some other change.

Enhancement: New requirement like new config or new report.

Hope this is helpful.

Satish
Satish8165@gmail.com

Answer / paul scholes

Priority on tickets are decided on the service level agreement.

high level tickets are tickets which are critical to the
business and must be solved as soon as possible .ex; 4-8 hrs

Medium in 2-5 days

Low 5-12 days

If anyone can give examples it would really help

Can you do account determination without account keys? And explain how?

6 Answers  

---

Material type means.? Can you tell me a few?

6 Answers   IBM,

---

What is difference between delivery document & scheduling?

0 Answers  

---

what is credit horizon date & whats its purpose.

5 Answers  

---

some examples of functional specs for Z reports

1 Answers  

---

Hi Experts,Is SAP Solution Manager an inbuilt software within SAP System or do you have to purchase it from outside?Please answer this question asap.... Looking forward for your express reply...I have interview within 1-2 days. So, give reply to this query asap.. I would be very grateful to you for your timely help.Thanks in advance. Regards

0 Answers   HCL,

---

where can i find all the customers in my company and what is the t code

6 Answers  

---

What is the your business process?? i have been asked this question in many interviews

2 Answers   IBM,

---

What is factoring discount RL00 and factoring discount tax MW15 while processing Invoice List(VF21)? What is the significance of these 2 condition types in VF21? If we don't put these 2 what will be the result? Please explain.

3 Answers  

---

Hi. What are the accounting entries will happen after PGI.Thanks ..

8 Answers   Accenture,

---

how many sales order run in your company? Please answer this question.

1 Answers  

---

one of interviewer asked me this requirement please tell me anybody? Issue: the problem faced by us right now is,when there are more than 2 route codes available, users can select a wrong route code which is a longer route for the destination, the physical shipment can still go through a shorter route, but company will end up in paying more. Requirement: user maintained route list, the user will maintain a master from which route should be picked, users should be able to enable or disable a particular route. Thanks in advance

0 Answers   HCL,

---