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What do you mean by High Priority, Medium Priority, Low
Priority Tickets? Give me examples by giving details of
issues,your analysis and finally your resolution from
your support projects? I have an interview in immediate
future so plzz help me...Please reply asap... Urgent!!!!
Waiting for your response eagerly... Thanks in advance
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Answer Posted / paul scholes
Priority on tickets are decided on the service level agreement.
high level tickets are tickets which are critical to the
business and must be solved as soon as possible .ex; 4-8 hrs
Medium in 2-5 days
Low 5-12 days
If anyone can give examples it would really help
| Is This Answer Correct ? | 2 Yes | 6 No |
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